Therapy Scheduling Coordinator - EST Working hours (Remote)

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency — we operate as a dedicated extension of our U.S.-based clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are recruiting to place a Scheduling Coordinator on behalf of our US-Client, who is a premier provider of ABA therapy.

This role is ideal for someone who enjoys working with people, solving problems, and keeping things organised. You will play an important role in coordinating schedules between families and therapists, ensuring appointments are arranged efficiently while maintaining a high level of professionalism and customer service.,

PLEASE NOTE

• Working Hours: Monday – Friday | 15:00 PM – 12:00 AM (midnight) South African time. These working hours are subject to change depending on US daylight savings and/or the operational requirements of the company.
• Work Environment: This is a fully remote working role. You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Key Responsibilities

• Coordinate appointments between families and therapists efficiently
• Communicate with families and therapists via phone, email, and other communication channels professionally
• Assist with scheduling, rescheduling, and managing complex appointment changes
• Maintain accurate scheduling records and update internal systems accordingly
• Resolve scheduling conflicts in a professional, empathetic, and timely manner
• Build and maintain positive relationships with both families and therapists
• Work closely with the Scheduling Manager to ensure smooth daily operations
• Follow up proactively to ensure appointments are confirmed, locked in, and completed
• Deliver exceptional customer service during every single interaction

• Previous customer service or client-facing experience is essential
• Excellent verbal and written English communication skills with impeccable spelling and grammar
• Strong interpersonal and relationship-building skills
• Highly organised with exceptional attention to detail and accuracy
• Proven ability to multitask and manage competing priorities without losing focus
• Proactive nature with the ability to take initiative without constant supervision
• Comfortable thriving in a fast-paced, dynamic environment
• Strong problem-solving and solutions-driven mindset
• A confident, friendly, and empathetic communicator who remains calm under pressure
• Professional, dependable, and passionate about providing exceptional service

If you are not contacted within 14 working days, please consider your application unsuccessful.