Therapy Technician / PSR Hybrid - Twin Cities Orthopedics

The Therapy Technician and Patient Service Representative position is a blended role to serve both therapy patients and the therapy team by providing aspects of therapeutic healthcare services to patients as well as assist with clinical responsibilities.

The Therapy Technician and Patient Service Representative position is a blended role to serve both therapy patients and the therapy team by providing aspects of therapeutic healthcare services to patients as well as assist with clinical responsibilities.

This is a PT role, 20 - 25 hours a week. 3-4 days a week. M - Th. Start time between 8:00 am & 8:30 am and finish between 4:00 pm and 7:00 pm. 80% PT Tech, 20% PSR out of our Eagan location.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises

• With specific instruction and supervision by Therapist, guide patients through specific education/intervention provided by therapist

• Accurately and efficiently schedule new and existing patients in the current practice management system


• Verify and document insurance information as defined by current business practices


• Chart management


• Maintain timely communication with patients and families while in clinic


• Maintain clinician schedules


• May assist with coordinating schedules for the Volunteer Intern program, train and orient incoming Interns

• Clean and stock exam rooms, gym, equipment, and therapy space


• Maintain patient education materials


• Able to correctly lift and set up various weights in fitness, sports performance, and training aspects for clients

• Assist with Sports Performance and other Training HAUS ancillary services and their daily needs


• Assist with check-in for individual and group fitness classes


• Coordinate routine inspection/maintenance of equipment repair as needed


• Assist with patient transport within the clinic


• Position may include additional site-specific responsibilities


• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent


• Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school, or pursuing a master's in athletic training


• 100 hours of related experience


• Customer service experience required

Benefits & Compensation: 

• Actual starting pay will vary based on education, skills, and experience.  

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.


• Complete job required training.


• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)


• Demonstrate prompt and reliable attendance


• Work in the clinic, office or surgery center during business hours 


• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required


• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines


• Communicate and interact in a respectful and professional manner


• Prioritize workload while being flexible to meet the expectations of the daily operations


• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions


• Understand and execute a variety of instructions


• Effectively operate equipment and communicate on and operate the phone system


• Work independently with minimal supervision


• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say


• Service - Consistently contribute to deliver an exceptional experience


• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations


• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness


• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office/surgery center setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.


• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:  http://www.uscis.gov/e-verify/employees


• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.