Third-Party Integrations Success Manager

Summary/objective

The Third-Party Integrations Success Manager will be responsible for managing, monitoring, and optimizing relationships and processes with internal teams, including third-party integration partners from acquisitions that are not current or prospective marketplace partners. This position will also act as a liaison for the developer portal and integration business case management. This role will own the business lifecycle of integrations that are generated through internal Sales for integrations appearing on the Ready to Sell list. The role will lead cross-functional projects, manage relationships, and ensure reliable vetting, data flows and processes.
Building a rapport with others, including Channel Sales, Field Sales and more, and facilitating the growth, opportunities and business case justification is an integral part of this role. This position requires the ability to work independently as well as with a team, give attention to detail, and possess strong organizational and project management skills. 

Core Job Duties

• Manage relationships with internal Sales including Channel and Field Sales, Product, Integration Implementation and Integration Support to ensure knowledge sharing, documentation and rollout are appropriate for all third parties on the Ready to Sell list.
  Act as primary point of contact for integration requests from internal Sales teams for items on the Ready to Sell list.
  Lead the business case management process for requested integrations.
  Collaborate cross-functionally to translate business integration needs into vetted, secure integration solutions.
  Maintain business case integration documentation and processes.
  Act as a liaison for the development portal with Product.
  Collaborate with internal teams to educate and inform on the integration processes for third parties.
  Coordinate and manage additional projects as requested.
  Manage complex, cross-functional projects across multiple teams. 

Job Complexity

• Developing professional expertise. Beginning to focus on attaining proficiency in one or more areas of their role. Applies company policies and procedures to resolve a variety of issues. 

Interaction

• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. 

Supervision

• Normally receives general instructions on routine work, detailed instructions on new projects or assignments. 

Experience

• Typically requires a Bachelor's degree and a minimum of 5 years of related experience; or an advanced degree without experience; or equivalent work experience.

Scope

• N/A

Discretion

• N/A

Minimum Qualifications

• Typically requires a Bachelor's degree or 5+ years' experience in relevant industry
  Experience with system integration, methodology and terminology
  Demonstrated success managing third-party relationships and coordination of cross-functional teams to deliver integrations
  Basic knowledge of various integration types such as API, export, EDI, etc.
  General knowledge of HCM, payroll or benefits industry
  Excellent computer skills in MS Office suite required
  Excellent verbal and written communication skills required

Physical Demands:

Prolonged periods of sitting at a desk and working at a computer. Must be able to lift up to 15 pounds.

Travel Required

Less than 10%.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification: Exempt

Location:

Office/Hybrid/Remote

Internal Job Title

Third-Party Integrations Success Manager