Thrift Store Floor Lead

COMPANY DESCRIPTION:

Union Rescue Mission (URM) is a 501(c)(3) nonprofit organization located in the Los Angeles Metropolitan Area. We are dedicated to serving men, women, and children experiencing homelessness and providing comprehensive emergency and long-term services to help them escape the dangerous streets of Skid Row. Established in 1891, URM is now one of the largest rescue missions of its kind in the United States and the oldest in Los Angeles. Join us at Union Rescue Mission as we bring hope and share the compassion of Christ to those devastated by homelessness.

POSITION SUMMARY:

Under the supervision of the Thrift Store Manager, the Thrift Store Floor Lead is responsible for the inspection, pricing, and overall rate of production of goods by the crew.  

CORE WORK PRINCIPLE:

Colossians 3:23 is the foundation of URM’s standard for employment, “Whatever you do, work at it with all your heart, as though you were working for the Lord and not for people.” The goal for each employee is to enrich and sustain a humble heart attitude; to enrich and sustain a mindset of serving others, treating them with kindness and truth; and to enrich and sustain a zealous desire for achieving work objectives without any ulterior motives or agendas.

ESSENTIAL FUNCTIONS:

Customer Service:

• Make sure all customers are greeted in a timely manner.
• Assist customers in merchandise selections and answers questions.
• Ensures all cashiers & Floor Associates are providing the best customer service.
• Manage fitting rooms.

Warehouse work:

• Must be able to palletize pallets.
• Must be able to move pallets over 500 pounds.
• Will load and unload merchandise from trucks.
• Will unload furniture, pallets, and boxes.

Social Media:

• Must have a basic understanding utilizing social media.
• Understanding of basic social media platforms and posting capabilities, social management services (communication with customers/volunteers), including graphic design.
• Inspect and price goods according to price brackets.
• Assist store management with overseeing production crew.
• Open and close production area, as needed.
• Open and close the building.
• Check sales floor daily for lean and full areas.
• Assist sorters, production staff, and floor associates, as needed.
• Record production numbers daily (i.e., carts, units, etc.).
• Assist management with general store operations relating to: Merchandising, Inventory Control and Staff Training.
• Communicate regularly with management about store issues.
• Actively engage customers on floor sales to increase donations and merchandise sales to ensure monthly revenue goals are met.
• Provide excellent customer service by greeting and assisting customers and donors; and responding to customer inquiries/complaints.
• Assist with the promotion of repeat business and word-of-mouth advertising by building excellent customer relations.
• Ensure employees, CLDP and volunteers are properly trained in store operations and procedures.
• Ensure the physical maintenance, cleanliness, and attractiveness of store and displays.
• Enforce and maintain safety and cleanliness including health and security policies and procedures.
• Conduct other tasks and projects as assigned by the Store Manager. 
• Commitment to URM mission, vision, and core values.
• Encourage guests in their faith and growth in Jesus Christ.

PHYSICAL DEMANDS: 

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.

• Must be able to lift 50 lbs.
• Requires manual dexterity for regular repetitive finger motion and frequently reaching, pulling, pushing and lifting objects and operating equipment
• Requires manual ability to operate a pallet jack.
• May be exposed to handling hazardous materials such as broken glass.

WORK ENVIRONMENT:  

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently able individuals to perform the essential functions of the job within the environment.

• The office is clean, orderly, properly lighted, and ventilated.
• Noise levels are considered low to moderate.
• May be exposed to dust in the performance of certain duties. 

EXPERIENCE/EDUCATIO/LICENSURES/CERTIFICATIONS:

• High school diploma or equivalent.
• Must have a minimum of 1 year of Thrift Store operation experience, preferably as a Pricer or retail experience.
• Forklift Operator Certification, required.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to communicate effectively both orally and in writing.
• Fluency in Spanish, both verbal and written, a plus. 
• Must have a working knowledge of Microsoft Office.
• Must have a strong work ethic and be able to work at a fast pace.
• Must be detail oriented, have strong customer service and organizational skills.
• Must have strong time management skills and ability to multi-task in a high-volume environment.