Thrive Hub Manager

Who We Are:

SC Thrive links South Carolinians in need with essential resources for food security, healthcare, mental wellness, and financial support. We empower individuals and agencies to improve lives by simplifying the benefits process through innovative technology and tailored programs. Through these collaborations, training, and resources, we continue to drive meaningful impact and support the wellbeing of our communities.

Since 2009, SC Thrive has been lifting South Carolinians up to live their best lives through the practice of our core values. Excellence in service, collaborative communication, being a trusted partner, and honoring people are our guiding principles. By living these values, we continue to drive our vision of creating stabilized, healthy communities throughout South Carolina.

Position Title: Thrive Hub Manager

Position Summary:

Thrive Hub is a secure platform that makes it easier for community partners, service providers, businesses, and state agencies to work together and connect people with the benefits they need. As a Thrive Hub Manager, you will lead system adoption, training strategy, and operational oversight for the platform across SC Thrive and our partner organizations. Previous project management or customer service experience will pair with technical aptitude and problem solving to bridge technology and program delivery; ensuring system users are empowered to integrate the platform into their daily workflows. 

Location: South Carolina, Hybrid/Remote 

Full-time/Part-time: Full-time 

Employment Classification: Exempt 

Compensation: $50,000-$58,000 

Travel Requirement: 10% 

Reporting Supervisor: Chief Technology Officer 

Job Duties: 

• Become a trained SC Thrive Counselor with the ability to perform client intake interviews and complete applications as well as determine how to expand and best implement usage of Thrive Hub within partner agencies.  
• Become fully knowledgeable and able to present at numerous speaking engagements on the breadth of SC Thrive. 
• Participate in high leverage state and national coalitions, events, conferences, etc. to promote the work of SC Thrive. 
• Become knowledgeable in all aspects of SC Thrive’s client management system, Thrive Hub, and all SC Thrive trainings. 
• Stay current on industry and organization trends, products, competitive activity, and customer needs. 
• Demonstrates excellent technical understanding of integrated technology systems. 
• Conduct Thrive Hub demonstrations and train staff to present to external stakeholders. 
• Coordinate and perform regular system testing and manage issue tracking from first report to resolution. 
• Develop and administer internal Thrive Hub learning plans. 
• Create various learning resources such as detailed documentation, step-by-step guides, and presentations to help users understand and effectively use Thrive Hub. 
• Regularly review and update learning resources to reflect new features, updates, and user feedback. 
• Organize and lead training sessions, webinars, and workshops to educate users and internal teams on Thrive Hub features and best practices. 
• Develop and distribute Thrive Hub updates, ensuring information is accurately communicated to audiences of varying technical knowledge. 
• Identify and manage system issues, coordinate with developers for resolution, and communicate updates and workarounds to staff in a timely manner. 
• Support team to facilitate implementation of Thrive Hub with partner organizations. 
• Other duties as assigned. 

Minimum Requirements: 

• Bachelor’s degree in Social Work, Public Administration, Nonprofit Management, Human Services, Business, Information Systems, or related field; or equivalent professional experience. 
• 2-3 Years of project management or customer service experience. 
• Strong technical aptitude with the ability to learn and navigate integrated systems quickly. 
• Proficient in Microsoft Office 365 technology suite. 
• Strong attention to detail, problem solving, analytical, and organizational skills. 

Preferred Qualifications: 

• Previous experience in social services, nonprofit program operations, case management, or benefits access environments. 
• Experience implementing or administering a case management system, CRM, or other integrated technology platform. 
• Experience working in a collaborative environment with software developers or technical vendors. 
• Displays strong verbal and written communication skills along with strong active listening skills. 
• Enthusiastic about helping others. 
• Ability to work cooperatively within a team environment and be a self-starter. 

Benefits:

SC Thrive believes in supporting our employees’ well-being and we are proud to offer a benefits package designed to help them thrive. As a member of our team, full-time employees are eligible for the following benefits and more:

• Health Insurance: Medical, dental, and vision coverage.
• Retirement Plan: 401(k) with Safe Harbor employer match and profit-sharing schedule.
• Paid Time Off: 12 paid holidays, two floating holidays, and PTO accrual.

Additional Notes: 

• Pre-employment screens are required per standard policy to include background and drug screening. 
• Ability and willingness to work flexible hours, including some nights and weekends, as needed. 
• Must have reliable transportation or be able to secure transportation for travel as needed. 
• Must have a valid SC driver’s license, minimum state auto insurance, and the ability to travel to multiple worksites in SC. 
• Must maintain an acceptable driving record in accordance with SC Thrive policy. 
• Must have consistent, secure, high-speed internet access that is at least 25 Mbps download and 4 Mbps upload and meets SC Thrive’s standards. 

Working Conditions and Physical Demand: 

The job will usually be performed in a standard office environment, but occasionally, travel will be required. Occasional work outside standard business hours, including nights, overnights and weekends, may be required for special projects and events.  Occasionally travels and works in outdoor weather conditions.

Must be able to remain stationary 70% of the time. The individual in this job must occasionally move about inside the office to access filing cabinets, office equipment, etc. Constantly operates a computer and other office productivity equipment, such as calculators, printers, etc. Frequently positions themselves to maintain files in file cabinets. Consistently communicates information and ideas to others. Must be able to exchange accurate information in a manner others understand in these situations. Frequently observes details at close range (within a few feet of the observer). Occasionally moves boxes up to 20 pounds across the office for various purposes.

EEO Statement:

SC Thrive is committed to the inclusion of all qualified individuals. SC Thrive will take steps to provide reasonable accommodation to individuals with disabilities. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, perform the job's essential functions, or receive other benefits and employment privileges, please get in touch with the HR Contact for this job as listed above.

SC Thrive is an Equal Opportunity and At-Will Employer.