Ticket Office Lead

Supervisor: Ticket Office Supervisor 

Department: Ticket Office 

Type: FT 09/15-end of Season / Seasonal

Position Overview: Support the Ticket Office Manager and department to maintain sales, customer satisfaction, productivity, and sell tickets, passes, and other Resort products.

Supervisory Responsibilities: Ticket Office staff. 

Essential Job Functions:

• Assist guests and employees with sales and processing of Resort products, including but not limited to tickets, passes, parking, FAST registration, and locker rentals.
• Accurately account for and reconcile daily transactions of cash / credit card sales, gift cards, ticket counts, vouchers, reimbursements, etc.
• Answer multi-line phone and provide accurate information re: Resort offerings.
• Perform the duties of the Ticket Office Supervisor in their absence. 
• Maintain a clean and safe working environment.
• Perform the job and get along with others to build a positive working environment.
• Show up to work on time with consistent attendance.
• Physically perform the essential job functions of this position.
• Other duties as assigned.

Environmental Factors:

• Face-to-face interactions with the general public and Resort staff.
• Walking, bending, rotating, and standing constantly.
• Sitting or standing for extended periods of time. 
• Repetitive use of hands, arms, shoulders, back, and legs frequently.
• Lifting to waist level of 25 lbs. infrequently, above shoulder lifting and / or carrying of up to 10 lbs. frequently.
• Sight and hearing of acceptable standards for Essential Job Functions.
• The working environment may be stressful when meeting the demands of employees, staffing, and guests.
• Continuous interaction with guests and Resort staff.
• Exposure to cold temperatures. 

Benefits:

• Discounts for employee & some dependent passes, tickets, services, and retail.
• Discounted passes to other mountains.
• Access to free training.

The job description is intended to describe the general nature of the work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. It does not constitute an employment agreement between the employer and the employee and is subject to change as the needs of the employer and the requirements of the job change.

Required Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills in person.
• Knowledge of POS system.
• Knowledge of Resort products. 
• Excellent computer skills and proficiency in MS Office Suite.
• Must have a passion for guest service and working with all levels of employees.
• Ability to relate in a positive manner to guests and co-workers.
• Ability to work well under pressure, problem solve, and multitask.
• Ability and commitment to on-site four/five days a week throughout the Winter Season, with a schedule that includes weekends, evenings, and holidays; exceptions such as a four-day split schedule with a designated Department Lead require Management approval.
• Ability to attend offsite events for Department.
• Thorough understanding of company policies and practices.
• Organized and attention to detail.
• Reliable transportation.

Education / Experience:

• One year experience supervising, managing, or leading a Resort ticket office and staff or industry equivalent preferred.
• Experience with POS and / or a HRM software desired but not required.
• Minimum one year computer, cash handling, internet, phone, and customer service skills.
• Background check.