Ticket Office Worker

This is a seasonal position. Hours are variable up to 40 per week depending on department need.

Final Day To Apply:

It's fun and rewarding to work for the City of Steamboat Springs!  Our employees are passionate and proud to serve our community with excellence and distinction.  Our teams are awesome, and we are committed to our community and the very special place that is Steamboat Springs, Colorado! 

Job Description:

GENERAL PURPOSE

Serves as an ambassador of the City of Steamboat Springs and upholds City values of Service, Teamwork, Integrity, Well-being, Respect and Compassion, while espousing safety at all times.

This Seasonal position provides professional customer service and ticket sales support for Howelsen Hill Ski Area. Assists guests with season passes, lift tickets, tubing tickets, and general information while ensuring accurate transactions, positive guest experiences, and efficient ticket office operations.

SUPERVISION RECEIVED

Works under the direct supervision of the Howelsen Ticket Operations Supervisor and Ticket Office Crew Leader and the general supervision of the Howelsen Hill Ski & Rodeo Complex Supervisor.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides exceptional customer service to guests in person, over the phone, and through electronic communication.
• Sells and processes season passes, daily lift tickets, tubing tickets, and other products offered through Howelsen Hill.
• Provides accurate information regarding Howelsen Hill operations, programs, events, and facilities.
• Operates computerized point-of-sale (POS) systems, credit card processing equipment, and cash drawers accurately and efficiently.
• Maintains accurate cash-handling procedures and follows established cash control policies.
• Interacts with customers and clients in a pleasant, professional, and courteous manner.
• Assists guests by answering questions and resolving routine concerns.
• Maintains safe working conditions and adheres to all City and departmental safety policies and procedures.
• Assists with event setup and operational support, including tent and table setup for Ski Free Sunday events and other special events.
• Works collaboratively with ticket office staff and other Howelsen Hill employees to ensure efficient daily operations.
• Performs related duties as assigned.

PERIPHERAL DUTIES

May assist with special events, promotional activities, guest check-in functions, and other operational support duties as assigned.

WORK TYPE AND SCHEDULE

Seasonal winter position with daytime, evening, weekend, holiday, and special event shift availability.

DESIRED MINIMUM QUALIFICATIONS

Education and Experience

• Customer service, hospitality, retail sales, recreation, ticketing, or cash-handling experience preferred.
• Any equivalent combination of education and relevant experience may be considered.

Necessary Knowledge, Skills and Abilities

• Outstanding customer service skills.
• Excellent communication and interpersonal skills.
• Cash-handling skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Reliable, responsible, and dependable attendance.
• Ability to work independently and as part of a team.
• Ability to understand and carry out written and oral instructions.
• Ability to communicate effectively and professionally with the public

TOOLS AND EQUIPMENT USED

Computer, point-of-sale (POS) system, credit card processing equipment, cash drawer, telephone, office equipment, and other ticket office-related equipment.

PHYSICAL DEMANDS

Regularly required to sit, stand, speak, hear, and use hands to operate office equipment. May occasionally lift and move supplies weighing up to 25 pounds. Must be able to perform repetitive clerical and customer service tasks for extended periods.

WORK ENVIRONMENT

Work is primarily performed indoors within the ticket office environment with frequent public interaction. May occasionally work outdoors in winter weather conditions while supporting events and guest services. Weekend, holiday, evening, and special event work may be required.

SELECTION GUIDELINES

Formal application, evaluation of education and experience, oral interview, reference check, and job-related testing may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them if they are similar, related, or logical assignments to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change as operational needs evolve.

If you like serving in a role that will directly and positively impact our great community, you'll enjoy your career with us!

Pay Range:

Offers will be negotiated based on each candidate's qualifications.