Ticketing Supervisor

Welcome to Windham Mountain Club!

Work Location: In-person role based in Windham, NY.

Seasonal Position: This full time role is available for the winter season only and has housing available!

Pay: $25-$28 per hour based on experience

Anticipated Start Dates: Around Thanksgiving week or the Beginning of December

Schedule: Will require working early mornings, evenings, weekends, and holidays

Conditions: Must be able to get to a from work in all weather conditions. This is an indoor position.

Overview of Position:

 The Ticketing Supervisor creates a welcoming guest experience while overseeing daily ticketing operations. This role supports ticket sales, season passes, memberships, staff supervision, scheduling, guest issue resolution, and departmental efficiency. The position requires strong customer service, leadership, accuracy, and professionalism while working closely with multiple resort departments. 

Key Responsibilities:

• Supervise daily ticketing operations and support exceptional guest service.
• Resolve guest concerns and assist with transaction or system issues.
• Create and manage staff schedules and departmental coverage.
• Sell and assign 3500 Club lockers and maintain locker room standards.
• Prepare coffee service on weekends and holidays.
• Process lift ticket and season pass sales and ensure transaction accuracy.
• Maintain confidential guest information and financial records.
• Train, coach, and support ticketing staff.
• Monitor POS systems and assist with troubleshooting.
• Support departmental goals, reporting, and operational improvements.
• Provide information on resort products, events, and services.
• Partner with Membership, Snowsports, Lift Operations, Finance, and Guest Services teams.
• Assist with special events, promotions, and other duties as assigned.

Qualifications:

• Previous leadership experience in ticketing, guest services, hospitality, retail, or a related field.
• Strong customer service, communication, and problem-solving skills.
• Experience with POS systems and handling transactions.
• Proficiency in Microsoft Excel and Outlook.
• Ability to train and support team members.
• Highly organized and able to multitask in a fast-paced environment.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, or pull up to 25 pounds occasionally.
• Ability to work primarily indoors with some outdoor responsibilities.
• Ability to bend, reach, climb stairs, and perform repetitive computer tasks.
• Ability to operate standard office equipment.

Additional Information:

This job posting is intended to provide a general overview of the role and does not represent a complete list of all duties and responsibilities. A more detailed job description will be provided during the hiring process.

All details are subject to change at any time. Essential duties must be performed with or without reasonable accommodations. Windham Mountain Club is an equal opportunity employer.