Tier 1 NOC Support Engineer

Job Description

Monitor customer route/switch network for alarms)

Triage initial alarms and assign the incident to the appropriate priority and queue

Receive calls and tickets from Customer helpdesk

Validate accurate/complete incident information from end customer

Initial Troubleshooting of customer Network

Assign complex incidents to Level 2 within defined Service Levels

Conduct post QA verification for resolved voice issues then close out incidents

Refer non-Data related incidents back to Customer Service Desk or to the appropriate support team

Follow the defined communication procedures for the incident updates

Strictly adhere to defined processes for meaningful ticket updates and correct notes

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Skills and Requirements

Network troubleshooting support

Cisco routers

Cisco switches

Customer Service experience - CCNA or Network+ Certification null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].