Tier 1 Remote Technician (In Office)

About Beewise 

At Beewise, we develop and operate autonomous robotic beehives that actively protect and support bee colonies — enabling sustainable pollination and revolutionizing agri-tech. 

We combine robotics, AI, and environmental tech to bring precision to the heart of nature. 

Our operations are expanding rapidly in the U.S., and we’re building a growing support team to ensure continuous monitoring, service, and performance across our hive network. This is an exciting time to join a developing operation with global impact, where your contributions shape real-world results. 

About the Role 

We're looking for a Tier 1 Remote Technician to join our Network Operations Center (NOC) team. In this role, you’ll monitor robotic hives across the U.S., troubleshoot system alerts, and coordinate hands-on responses with field technicians and beekeepers. 

**This position is based in our San Ramon, California office. **

You’ll play a critical part in helping bees do their job — by ensuring the tech behind them keeps running smoothly. 

What You’ll Do

• Monitor robotic hives and facility health via telemetry and control dashboards


• Perform remote diagnostics and troubleshooting for issues flagged by the system


• Write and assign service tasks for field technicians, including priority and context


• Support real-time decision-making in coordination with beekeepers and ops teams 


• Maintain detailed incident records and escalate technical challenges to Tier 2 or Engineering 


• Work flexible hours as needed, aligned with field activity schedules and coordination with our Israel-based NOC 


• Support and operate demonstration machines as part of technical showcase and validation efforts

What We’re Looking For 

• 1–2 years’ experience in technical support, NOC, or remote operations 


• Strong troubleshooting mindset and confidence in interpreting system alerts


• Excellent written and verbal communication (English) 


• Self-sufficient, detail-oriented, and proactive in follow-ups 


• Willingness to adapt to dynamic schedules based on field needs 


• Comfortable with ticketing systems and live dashboards (e.g., Zendesk, Jira, proprietary tools) 


• Experience in agri-tech, robotics, automation, or IoT 


• Previous field coordination or dispatch operations 


• Basic understanding of embedded systems or telemetry 


• Beekeeping experience — nice to have 

Location & Work Environment 

San Ramon, California 

You'll collaborate closely with teams in the U.S. and Israel, supporting a scaling international operation