Tier 2- Customer Support

Information Systems Solutions (ISS) is looking for a Project Analyst II supporting Fort Novosel, AL. The selected candidate will assist in providing training to new administrators, summarizing monthly status reports, perform timekeeping, as well as be responsible for customer service providing the Windows 10 support inclusive of:

• Troubleshooting and resolving issues with software and hardware
• Patching computer systems
• Application of STIGs to desktops
• Knowledge of Microsoft and Adobe products
• Familiarity with Group Policy

Why Work For ISS?

At ISS, we pride ourselves on providing an employee-focused and family first environment. Being a small business, we take the time to get to know our employees and have a vested interest in helping them achieve their career goals. We work to schedule regular social gathering to foster camaraderie within the company. ISS values their employees by providing a comprehensive benefits package that includes a fully vested 401(k) matching program, coverage of family medical deductibles, spot bonuses, and educational assistance to further your career.

 Clearance Level

• Secret

Certifications (IAT Level II)

One of the following:

• CCNA-Security
• CySA+
• GICSP
• GSEC
• Security+ CE
• CND
• SSCP

Required Skills

• 1+ year(s) of experience with Windows Operating Systems

Desired Skills

• Knowledge of ITIL processes and ITIL Certification
• Experience with the IAVM process