Tier 2 Support Desk & Professional Services Project Specialist

Tier 2 Support Desk & Professional Services Project Specialist 

Location: Kennewick, WA (Office-based with some client site visits) 

About Us 

Robinson Tech is a values-driven IT services company built on Health, Relationship, Gratitude, and Curiosity. 

About the Role 

This hybrid position blends Tier 2 technical support (20%) with client-facing project work (80%). 

What You’ll Do 

- Resolve Tier 2 escalated issues and perform root cause analysis. 

- Execute assigned project tasks and milestones. 

- Work closely with project managers, engineers, and clients. 

- Document progress and maintain compliance with security standards. 

What We’re Looking For 

- 3+ years IT support or related experience. 

- Strong troubleshooting, communication, and documentation skills. 

- Experience in professional services or project execution. 

- Preferred: Network+, Azure Fundamentals, MCSA, PMP. 

MSP Experience Preferred: 

• Familiarity with PSA tools such as Autotask PSA 

• Experience with RMM platforms such as Datto RMM 

• Knowledge of backup and disaster recovery solutions like Datto BCDR 

• Understanding of Agile service delivery workflows 

• Prior work in a Managed Services Provider (MSP) environment 

Benefits 

- Health benefits package covering medical, dental, and vision 

- Simple IRA retirement option. 

- $100/month cell phone allowance. 

- Paid time off including vacation, sick leave, and holidays. 

Work Schedule 

Standard hours: Mon–Fri, 8am–5pm with a 60-minute unpaid lunch. 

How to Apply 

Submit your resume and a brief cover letter describing your Tier 2 experience, project skills, and alignment with RT values.