Job Description:
This position is responsible for providing remote all regions and central offices of the delivery center. The delivery center has multiple support locations in the state including DEP regional & district offices, DCNR TopoGeo, as well as state park and forestry offices and AG racetracks.
This position is a hybrid remote work model in which ability work from home will be at the hiring manager’s discretion. Remote work schedule may vary with reasonable notice.
The incumbent will perform the following: documenting problems, diagnosis, troubleshooting, imaging, configuration and installation of PC’s, laptops, agency printers, scanners, software application assistance, etc.
This person will perform as a Tier 2 Support team member requiring knowledge and adherence to CEDC member defined support processes, standards and requirements.
OPS Tier 2 technical support may involve product user guidance, software and hardware installations, desktop data migration, desktop moves, and printer troubleshooting for repair.
Utilize remote and web tools to trouble shoot and resolve issues. These tools include SCCM Remote Tools, PRTG, remote desktop, remote registry modification, remote management using Active Directory, remote command line interface and PowerShell Scripting.
Assist with computer deployments including setup of new equipment and removal and surplus of outdated equipment.
Manages the administration of computer accounts, groups, mailboxes, resource accounts, and distribution lists via the account management application
Comply with all CEDC and Commonwealth security policies and guidelines. Works to coordinate Commonwealth Information Security Office (CISO) policies and implementations within the CEDC. Researches, analyzes, reports, and makes recommendations on the capabilities and limitations of proposed CISO initiatives, software and policies as they affect CEDC IT and Program Area business.
Work is assigned on an as-needed basis by direct supervisor and through the ServiceNow Support system. Must be able to work independently. Decision making is required to ensure the best customer service possible provided the resources available. Prioritization of projects and tasks is required. Direct contact with customers requires proper decision making in accordance with CEDC polices.
Required Experience:
2 + years of experience supporting Commonwealth of PA customers.
Experience with SCCM deployment processes and configurations.
Experience with management of server folder permissions and shares
Questions
- Candidate or their vendor is required to report onsite at the start and the end of the contract to inventory and confirm the condition of Commonwealth issued equipment. CEDC will not send or accept equipment through the mail, do you accept?
- All positions will have a 37.5-hour work week. Overtime is not permitted without prior permission from the Delivery Center Chief Information Officer, Tom Diecidue. Do you accept?
- Do you understand, and will abide by, the provision in your subcontract with OST that it is PROHIBITED for government equipment to be taken or used outside of the United States? The consequences of this occurring can and will result in immediate termination of the contractor and make them ineligible for rehire in the program.
*Hybrid position--schedule will be set by the hiring manager. Must report on-site at least first/last days of engagement to inventory equipment*
Full-time position - 37.5 hours per week
About SR International INC.
SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers.
Who We Are
We Are Leading IT Based Solution Providers
Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter.
Our Vision.
Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students.
Career At SR International
At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.
Salary :
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