Tier 3- Technical Pharmacy Support-SME

JOB SUMMARY:  

• As a Subject Matter Expert (SME) in Pharmacy Management Software at the Tier 3 level, you will be the pinnacle of technical support, specializing in the resolution of complex issues related to our pharmacy management system (PrimeRx) and various related modules. Your role is critical in providing expert-level support to both internal teams and external clients, ensuring the seamless functioning of our pharmacy software solutions. 

KEY RESPONSIBILITIES: Responsibilities include but are not limited to:  

• Provide expert-level technical support for complex issues related to pharmacy management software, utilizing in-depth knowledge of the system. 

• Serve as the final point of escalation for Tier 1 and Tier 2 support teams, addressing issues that require specialized expertise. 

• Collaborate with development and engineering teams to implement solutions for software bugs, glitches, and enhancement requests. 

• Identify opportunities for system improvement and actively participate in the development and testing of software updates and patches. 

• Create and maintain detailed documentation for common issues, solutions, and best practices to enhance the knowledge base. 

• Engage directly with clients to understand and resolve complex issues, providing exceptional customer service. 

• Work closely with cross-functional teams, including software developers and quality assurance, to ensure the timely resolution of issues and continuous product improvement. 

JOB COMPETENCIES:  

• In-depth knowledge of PrimeRx, including its architecture, functionalities, integration points, and related modules. 

• Strong technical skills in troubleshooting complex software issues, SQL queries, and system integrations. 

• Exceptional problem-solving abilities, with a focus on root cause analysis and implementation of robust solutions. 

• Excellent communication skills, with the ability to convey complex technical information to both technical and non-technical stakeholders.  

QUALIFICATIONS  

• Bachelor's degree in information technology, Computer Science, Pharmacy, or related field; or equivalent work experience. 

• Minimum of 5 years of experience in a Tier 3 technical support role, with a focus on pharmacy management software. Or 5 years of progressive experience in PrimeRx technical support (Tier 1 Tier 2).

BENEFITS:

• Cafe- In HQ
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401k Safe harbor plan, match up to 4%
• HSA/FSA/Commuter
• Paid STD/Life
• Employee discount program
• Employee assistance program
• Spring Health - mental well-being program
• Paid Prenatal Leave

Our hiring process is in compliance with applicable law. All persons hired are required to verify identity and work eligibility and complete employment eligibility verification. 

We do not accept unsolicited headhunter and agency resumes. We will not pay fees to any third-party agency or Company that does not have a signed agreement with PrimeRx. PrimeRx is an equal-opportunity employer. 

We eagerly seek applicants of diverse backgrounds and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

The salary rate for this position may vary depending on the candidate's location due to regional cost of living differences. Final compensation will be determined based on the candidate's skills, experience, and educational background. As such, the hourly range is subject to adjustment to align with market conditions and company policies.