Tipton Ridge Veterinary Medical Center - CSR

Who is VetEvolve?

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page!

Experienced Veterinary Customer Service Representative (CSR)

📍 Pulaski, VA

Position: Full-time
Pay: Competitive, based on experience

Position Summary
We are seeking an experienced Veterinary CSR to join our front office team. The ideal candidate has prior veterinary clinic experience, strong communication skills, and the ability to multitask while maintaining a calm, friendly demeanor.

Responsibilities

• Welcome clients and patients with professionalism and compassion


• Answer phones, schedule appointments, and manage daily front-desk flow


• Check patients in and out; process payments and invoices


• Communicate treatment plans, estimates, and follow-up instructions


• Maintain accurate client and patient records


• Address client questions and concerns with empathy and efficiency


• Collaborate with technicians and veterinarians to support clinic operations


• Work rotating holidays in kennel department

Qualifications

• Previous veterinary CSR or veterinary clinic experience preferred


• Excellent customer service and communication skills


• Ability to multitask in a busy environment


• Basic computer skills; experience with veterinary software preferred


• Dependable, organized, and team-oriented

Benefits May Include

• Competitive pay


• Paid time off & holidays


• Employee pet care discounts


• Health insurance options


• Supportive, team-centered workplace

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.