Title Clerk and Warranty Administrator

Ridezilla Carson City is seeking a Title Clerk & Warranty Administrator to manage title processing and warranty claim administration. This role ensures proper documentation for the transfer of vehicle ownership in compliance with state laws and facilitates all aspects of the warranty process—from intake to auditing and reimbursement. The ideal candidate is detail-oriented, organized, and able to support general dealership operations as needed.

Key Responsibilities

Title Clerk Duties

• Process all new and used vehicle registrations per state requirements
• Prepare and submit tax, title, and registration documents to the DMV
• Verify payment collection and lienholder payoff prior to title processing
• Ensure accuracy and completeness of title applications
• Maintain an up-to-date log of outstanding title work
• Create deal jackets and send contracts for funding
• Submit Polaris coupons and mail MCOs (Manufacturer’s Certificate of Origin) to customers
• Submit UCC filings to the clerk’s office and lienholders
• File completed sales contracts (in-house)
• Order and print duplicate MCOs

Warranty Administration Duties

• Register unit warranties with manufacturers
• Assist customers throughout the warranty claims process
• Keep customers informed on claim status
• Process warranty claims and ensure timely submission to manufacturers
• Maximize warranty revenue through accurate and timely submissions
• Reconcile warranty receivables and ensure all reimbursements are accounted for
• Coordinate with accounts receivable to maintain financial accuracy
• Cancel extended warranties as needed
• Maintain thorough knowledge of manufacturer warranty policies and procedures

General Office Support

• Respond to customer inquiries regarding titles and warranties
• Provide requested documentation and copies as needed
• Support sales and finance teams with administrative tasks and OEM-related needs
• Assist with finalizing deals, floor plan payoffs, and cash receivables as backup

• Prior experience in title work, warranty administration, or dealership operations preferred
• Strong organizational skills with attention to detail
• Ability to multitask and meet deadlines
• Excellent customer service and communication skills
• Comfortable working in a fast-paced office and dealership environment

Working Conditions

• Office and dealership setting; frequent use of computer and office equipment
• May require extended periods of sitting and screen time
• Occasional extended hours may be required

Note:  This job description is not intended to be all-inclusive. Duties and responsibilities may be adjusted or modified at any time with or without notice.