TMS Support Specialist I

• Provide timely TMS software support for both internal and external end users
• Prioritization of all requests so users receive a response in a timely manner
• Escalate support issues to proper individuals if needed
• Minor TMS Configuration alongside project management team
• Develop effective solutions for complex issues that may arise
• Identify and implement process to increase automation
• Communicate solutions with affected users
• Expands skill sets and explores future applications of software and business knowledge to increase opportunities for company and self
• Note: This role is not hardware oriented

• Strong analytical and problem-solving skills
• Proven ability to interact effectively with both non-technical and highly technical users
• Ability to prioritize and balance multiple tasks
• Willingness to research and figure out complex issues
• Self-motivation, strong work ethic and keen attention to detail
• Excellent follow-through with minimal management
• Quickly acquire technical expertise and apply it
• Well-developed organizational skills
• Critical thinking and problem solving
• Ability to troubleshoot and determine the root cause of user issues
• Adapt and stay calm under stress
• Excellent computer skills
• Transportation, logistics or supply chain experience is preferred but not necessary
• Transportation Management System (TMS) experience preferred
• Excel/Word /HTML/XML/EDI/XSL experience preferred

• Previous experience supporting software applications
• 2+ years in operating, configuring transportation management software preferred
• 2+ years in transportation or logistics industry preferred

• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets and other items stored at various levels, including overhead
• Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information at a normal conversational distance, over the telephone, and in a group setting
• Ability to continuously operate a personal computer for extended periods of time (4 or more hours)
• Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions

Dynamic Logistix is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.