TNC Branch Manager I

The Branch Manager represents all Hertz Global brands to our customers, community leaders, business partners, vendors and government entities. This position is primarily responsible for the successful delivery and oversight of the Hertz product to internal and external customers. This position provides overall leadership to all employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, safety, service, budgets, and vendor relations. The Branch Manager  is responsible to have in-depth knowledge of operations, management, logistics, technology and financial disciplines. The leader must have a proven track record for decisive actions backed by analytical thinking, goal-directed leadership and service-oriented performance. This leader will deliver results through leadership, direction, alignment and motivation.

Must have a valid driver's license and a clean motor vehicle record.

Educational Background:

• High School Diploma or general equivalency diploma required. Associates Degree preferred. 

Professional Experience:

• Previous management experience in a fast-paced environment


• Experience in car rental, hospitality, or tourism a plus


• Result orientation with demonstrated history of success


• Demonstrated ability to direct and motivate teams


• Proficiency in Technology

Knowledge:

• Financial and business acumen


• Customer service resolution practices


• Excellent communication techniques


• Coaching ability


• Labor & Employment laws


• Operations Management


• Project Management


• Analysis and report modeling understanding

Skills:

• Highly organized.


• Ability to interface with multi-faceted, cross-functional teams


• Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.


• Strong Time Management skills


• Customer service aptitude - Ability to address and resolve customer service issues


• Flexible and able to adapt to changes


• Excellent oral and written communication skills