Tolling Subject Matter Expert (SME)

SPECIFIC CERTIFICATION OR QUALIFICATIONS REQUIRED:
• Associate’s degree in Electronics Engineering Technology or equivalent military experience.
• Training, certificates, or licenses related to Project Management
• A minimum of five (2) years toll system experience. 

EXPECTED LENGTH OF ASSIGNMENT: 12 month contract to hire

ESSENTIAL SKILLS REQUIRED:
• The ability to interact and communicate project updates, potential risks, issues, and roadblocks and their impacts.
• Ability to escalate critical issues affecting project deadlines or objectives, ensuring transparent communication with senior management.
• Ability to evaluate and identify areas for enhancing toll system processes and workflows. 
• Experienced in project and program management methodologies
• Strong understanding of toll systems, including various external interfaces, customer support centers, interoperability, and back-office system integrations.
• Adept in collaborating and working effectively with cross-functional teams.
• Ability to coordinate and collaborate effectively with roadside teams (lanes) and the Back Office Support (BOS) teams.
• The ability to identify and assess potential risks related to tolling systems, recommending mitigation strategies to avoid system or operational disruptions.
• Ability to effectively communicate both verbally and in writing.
• Ability to understand and follow verbal and written directions.
• Ability to understand and apply applicable rules, regulations, policies and procedures.