Tom Kelley Ford Medium Duty Service Technician

Department: Service

Functions: Responsible for making accurate repairs. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to service department profitability.

Relationships: Reports to Service Director

Responsibilities and Authority:

Customer Satisfaction:

• Maintain customer satisfaction indexes at levels set by dealer and factory.
• Provide timely, quality service the first time.
• Resolving customer problems with the service they received in a quick, and courteous manner.
• Any other tasks deemed necessary by Management.

Service:

• Receive repair orders and take vehicle to and from assigned work areas.
• Responsible for making correct repairs the first time.
• Perform work as outlined on the repair order with efficiency and accuracy.
• Perform work in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by customer.
• Examine vehicle to determine if additional safety or service work is needed.
• Advise manager if additional work is needed or if repairs cannot be completed within the time promised.
• Road-test vehicles, keeping in mind that customer’s vehicle should always be treated with the utmost care and respect.
• Maintain cleanliness of customer’s car.
• Keep shop area neat and clean.
• All tools and shop equipment need to be put in designated areas at the end of day.
• All old parts and debris need to be cleaned/swept from tool box and work area.
• Responsible for all dealership tools and their maintenance.
• Understand and follow federal, state and local regulations as to the disposal of hazardous materials.
• Follow requirements of documentation as required by Manufacturer and Dealership.
• Any other tasks deemed necessary by Management.

Human Resources, Training and Development:

• Attend factory sponsored training classes.
• Attend safety related training classes.
• Maintain at least one (1) ASE Certification.
• Keep abreast of all factory technical bulletins.

Inter- and Intra-departmental Relations:

• Establish and maintain a good working relationship within service department and with other departments to reduce conflict and maintain dealer profitability.
• Assist service advisors or others to resolve customer complaints.
• Maintain open communication with parts department to ensure prompt service for customer.
• Assist sales department in the sales of new and used vehicles when appropriate.
• Any other tasks deemed necessary by Management.

Qualifications:

High School diploma or the equivalent. Ability to read and comprehend instructions and information. Sales and supervisory experience preferred. Valid driver’s license and a good driving record. Excellent communication skills. ASE training and Certification desired.

Working Conditions:

The Service Technician works both outdoors and indoors. Some evening and Saturday hours may be required. The Technician will stand 4-10 ½ hours per shift, lift parts weighing up to 50 lbs. several times during a shift, and use hoist and test equipment as needed. She/he will stoop, kneel, crouch, reach, handle, lift, push and pull often. She/he will be exposed to noise, heat, cold, vibration, dust, fumes and other hazardous and nonhazardous materials daily. Road testing of vehicles may be required. The Technician will be required to wear a dealership uniform at all times.

NOTE:

THIS IS NOT NECESSARILY AN EXHAUSTIVE LIST OF THE RESPONSIBILITIES, SKILLS, DUTIES, REQUIREMENTS, EFFORTS, WORKINGCONDITIONS ASSOCIATED WITH THIS POSITION. WHILE THIS LIST IS INTENDED TO BE AN ACCURATE REFLECTION OF THE CURRENT JOB, THE DEALERSHIP RESERVES THE RIGHT TO REVISE THE FUNCTIONS, DUTIES AND REQUIREMENTS OF THE JOB OR TO REQUIRE THAT ADDITIONAL OR DIFFERENT TASKS BE PERFORMED WHEN CIRCUMSTANCES CHANGE.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER