Tony Gwynn's Supervisor

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

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  Assist in overseeing the Food & Beverage (F&B) department, including restaurant food service, production, and bar service.

  
  


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  Help establish a positive work environment and culture of exceptional guest service and superior food quality.

  
  


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  Ensure compliance with Jamul Casino policies, local/state health codes, and liquor regulations.

  
  


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  Support achievement of financial goals set by the General Manager and Director of F&B.

  
  


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  Maintain a visible presence to support and engage guests.

  
  


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  Manage guest requests, complaints, and accidents to ensure swift resolution and satisfaction.

  
  


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  Motivate, coach, counsel, and discipline team members as needed.

  
  


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  Maintain quality service standards through proper policy enforcement.

  
  


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  Maintain effective communication between dining area and other departments.

  
  


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  Conduct investigations into service issues and implement corrective actions.

  
  


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  Assist in inventory and supply management, including establishing par levels and ordering.

  
  


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  Ensure equipment cleanliness and maintenance protocols are followed.

  
  


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  Complete F&B reporting and ensure timely submission.

  
  


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  Take an active role in recruiting, training, scheduling, and motivating F&B team members.

  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Requirements:

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  Must be at least 21 years of age.

  
  


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  High school diploma required; associate degree or higher in a food & beverage-related field preferred.

  
  


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  At least 2 years of supervisory experience in a restaurant or hotel setting.

  
  


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  Knowledge of food handling, storage, industrial kitchen equipment, and prep techniques.

  
  


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  Experience managing budgets and inventory.

  
  


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  Strong interpersonal and communication skills.

  
  


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  Ability to work flexible schedules including nights, weekends, and holidays.

  
  


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  Proficiency with Microsoft Outlook.

  
  


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  Ability to manage multiple tasks and stay organized under pressure.

  
  


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  Positive, team-oriented attitude with a guest-first mindset.

  
  

Certificates and Licenses

Must be able to obtain and maintain the following:

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  ServSafe Certification

  
  


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  TiPS Certification

  
  


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  RBS Certification (within 60 days of employment)

  
  


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  All required gaming licenses and regulatory permits

  
  

Supervisory Responsibilities

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  May have direct supervisory duties.

  
  


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  Manages workflow and provides coaching and counseling to team members.

  
  

Language Skills

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  Ability to read and interpret documents in English.

  
  


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  Strong verbal and written communication in English is required.

  
  

Mathematical Skills

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  Proficiency in basic math, including money handling and measurement conversions.

  
  

Reasoning Ability

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  Ability to apply commonsense understanding to carry out detailed written or oral instructions.

  
  

Physical Demands

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  Regularly required to stand, use hands, reach, and communicate.

  
  


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  Must be able to lift/move up to 75 pounds occasionally.

  
  


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  Ability to push, pull, bend, stoop, kneel, twist, and work in confined spaces.

  
  

Work Environment

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  Noise level is typically very loud.

  
  


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  Exposure to secondhand tobacco smoke.

  
  


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  Reasonable accommodations may be made for individuals with disabilities.