Tool Crib Attendant

SUMMARY:

The Tool Crib Attendant (aka Customer Support Coordinator-2) is responsible for managing Vendor Managed Inventory (VMI) programs and industrial vending solutions at an assigned customer location.

This position will coordinate customer needs, inventory management, productivity and logistics. The main flow of supplies will be facilitated through the use of industrial vending solutions. This individual coordinates customer needs, inventory management, productivity and logistics; while leveraging their strong customer service, organizational, leadership and communication skills. They work both independently and with a team and works with a high level of trust.

This role works a day shift position Monday-Friday.

DUTIES AND RESPONSIBILITIES:

• Manage the tool crib operations on a customer’s site


• Perform regular inventory management responsibilities such as cycle counts and spot buys


• Assisting with sales and customer service, managing inventory, placing and fulfilling orders


• Partners closely with the outside sales rep to help identify opportunities to continue to grow the customer and build the customer relationship


• Supports Outside Sales / Program Manager in their assigned customer by:
  
  
  
  • Identifying and documenting productivity gains and cost savings opportunities
  
  
  • Supporting vendor relationships as an operational contact
  
  
  
  


• Daily replenishment of vending equipment, stockroom, and related virtual cribs


• Quoting, sourcing and partnering with vendors for spot buy opportunities; researching tooling needs for the customer


• Issues tools and equipment to workers and maintains records of tools and equipment issued and returned


• Performs general daily housekeeping and sanitation of vending equipment, stockroom and related areas


• Daily cycle counts of on hand inventory maintained in the Tool Crib


• Provides after hours support, if required (less than 5% of the time)


• Perform post-counts and correct any discrepancies for items put into tool crib


• Monitor reports to take action when needed (ex: Expedite Reports, Cycle Counting, ScaleMate Error, etc.)


• Collect and work with inventory team to resolve and maintain stock levels on the floor and adjust machines


• Assist APS OPS Tech Support in repairing any down systems


• Perform preventive maintenance on equipment at their custom


• Handling the day to day needs of the customer


• Responsible for shipping and receiving the inventory into the tool crib and distributing it across the customer’s site as needed


• Observe all safety policies and procedures of both DGI and Customer facilities; including the dress code and wears Steel Toed Shoes at all times


• Maintaining an organized Tool Crib at all times


• Other duties as assigned


• Reports to the APS Service & Support Supervisor, APS Service & Support Lead or APS Sales & Support Manager

SKILLS AND EXPERIENCE REQUIRED:

Required 

• Strong customer service and relationship-building skills.


• Excellent organizational, time-management and attention to detail abilities.


• Self-motivated and able to work independently.


• Ability to lift up to 50 pounds.


• Strong verbal and written communication skills.


• Basic proficiency with Microsoft Outlook, Excel, and Word.


• Passionate, Adaptable, Customer Focused and Teamwork oriented


• Strong sense of urgency and accountability


• Professional maturity, integrity, discipline and a positive attitude

Preferred 

• Experience with Vendor Managed Inventory (VMI) programs.


• Experience with industrial vending systems or inventory management solutions.


• Experience in industrial distribution, manufacturing, warehouse, or inventory environments.


• Experience with managing inventory, shipping/receiving and other warehouse processes


• Mechanical aptitude and ability to perform basic equipment troubleshooting and repairs.


• Basic computer knowledge.

What Success Looks Like 

• Customer inventory remains accurate and readily available.


• Vending equipment maintains high uptime and reliability.


• Strong customer relationships are developed and maintained.


• Issues are resolved quickly and communicated effectively.


• Customers view DGI Supply as a trusted inventory management partner.