Total Loss Adjuster

Total Loss Adjuster

Say hello to Hagerty

Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

As a Total Loss Adjuster, you will handle claims where coverage is resolved and the damages to a vehicle render it a total loss.  If liability is not resolved this adjuster would only handle 1st party total losses until liability is resolved. This adjuster should evaluate and settle 1st and 3rd party auto and specialty vehicle total loss claims and effectively negotiate claims to conclusion in a timely manner.  Under moderate supervision using company guidelines, this adjuster should make appropriate decisions regarding settlement and resolution of the claims assigned to them.

Ready to get in the driver’s seat? Join us!

What you’ll do 

•  Makes timely and appropriate contacts with necessary parties
• Determines and completes appropriate level of investigation which includes but is not limited to reviewing policy contracts and communicating with underwriting
• Sets timely total loss reserves
• Notifies underwriting of total loss vehicles
• Obtains salvage values of total loss vehicles
• Prepares total loss damage evaluation, total loss letter, determination, and actual cash value of vehicle when appropriate
• Prepare and secure all needed paperwork
• Consistently provides excellent customer service
• Determines settlement value and negotiates proper settlement of claims within authority
• Provides recommendations for settlement and disposition of claims exceeding authority level
• Pursues subrogation when appropriate
• Provides backup assistance to team members when necessary
• Effectively manages workload and tasks to keep claims current and documented appropriately
• Identifies claims in which state required letters must be sent and sends those letters in a timely manner with accurate and thorough information

This might describe you  

• Prior experience in a similar role required
• Effective and efficient use of computer applications including MS Office products
• Excellent organizational skills and written and verbal communication skills
• Experience in multiple jurisdictions is desired
• Exercise decisiveness and execution within their authority
• Must be detailed oriented
• Must be able to maintain a high level of accuracy
• Ability to work with highly confidential information
• Must be licensed and bondable
• Ability to work independently
• Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable.  

Other things to note

·       This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.

·       Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. 

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. 

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. 

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.  

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!