Tour Administrator

The Tour Administrator is responsible for both front-facing and back-end tour program logistics. This position schedules and confirms tour reservations for the Museum and responds to questions and feedback regarding all tours. The employee updates docent availability and assigns tours in software program Tessitura and reports weekly tour schedules and other docent statistics as needed. The Tour Administrator schedules Zoom meetings for any virtual tours and greets school groups arriving at the Museum. They also administer the Duke Bus Fund to qualifying schools. The employee assists with trainings and volunteer management and supports on-site tour administration. 

Responsibilities

• Schedule and confirm tour reservations.
• Respond to questions and feedback regarding all tours.
• Monitor docent schedules and substitutions.
• Track docent availability and assign tours in Tessitura.
• Publish weekly tour schedules in a timely manner.
• Maintain program records and report program statistics as needed.
• Print and monitor tour schedules on weekdays and weekends as needed.
• Report tour attendance in Tessitura.
• Administer Duke Bus Fund to qualifying schools.
• Update docent contact information and status as needed.
• Greet school groups arriving at the Museum Wednesday–Friday; support weekend tours as needed.
• Report tour forecast to Visitor Experience and Security departments.

• Experience in customer service: in person, over email, and/or on the phone
• Excellent oral and written communication skills
• Experience with maintaining records and database management
• Demonstrated computer skills to include Microsoft Office, Zoom, Vimeo, Outlook, Canvas, Tessitura, Schoology
• Excellent time-management and organizational skills
• Ability to manage a variety of projects simultaneously