Tour Allotment Specialist - Leading Industry Pay

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The primary function of the Sales and Marketing Tour Allotment Specialist is to monitor and disperse the allocation of tour waves as well as the day-to-day operation. This position is responsible for providing guidance and direction to all Control Room Team Members to ensure they have the skills to manage the tour waves for our Marketing and Sales Teams.

ESSENTIAL DUTIES AND TASKS

• Monitor Call Center Allotment trends to optimize business operations, providing recommendations to Business Director and Vice President of Sales when booking trends do not align with business needs. Ensure allotment groups are appropriately categorized and not orphaned on individual allotment worksheets.
• Identify inconsistencies in reporting between SMART and TSW and partner with IT team where allotments do not sync between systems (i.e., Missing wave times, negative allotments).
• Monitor the tour allocations for Region 1 Sales Centers. Send updates to Sales Directors mornings/evenings. Prepare and verify weekly allotment upload for TSW and SMART.
• Partner with Call Center Administration Team to review and approve/deny requests. Inform the Marketing management team of changes with tour wave availability in a timely manner.
• Prepare gifting chargebacks from Orlando In House Marketing Tours for the week and provide summary intel to the Control Room for weekly payroll. Partner with Data Verification to add personnel to tour records for OPCs. Prepare OPC schedule for next week based on OPC Rank Report. Prepare weekly tour projections for offsite Sales Center
• Prepare and distribute Weekly VPG reports to Sales Directors. Provide Cash Office with weekly cash projections for each Sales Center based on tour projections for the upcoming week.
• Assists the Sales and Marketing departments ensure all issues are resolved in a timely manner. Work with Management to ensure all company policies and procedures are adhered to. Perform all other responsibilities deemed by Sales and Marketing executrices that are deemed instrumental to a successful sales and marketing operation.

EDUCATION and/or EXPERIENCE

• College degree or equivalent experience preferred.
• Supervisory experience required.
• Advanced knowledge of Microsoft Excel.
• Minimum of three years’ timeshare sales experience preferred.
• Self-directed and independent but works as a team player.
• Strong work ethic, high energy level and positive attitude.

QUALIFICATIONS

• Must be process oriented with attention to detail and the function of detail.
• Must be able to take initiative with an ever-changing environment.
• Self-directed and independent with projects but works as a team player.
• Strong oral and written communication skills.
• Strong work ethic and high energy level.
• Strong organizational and planning skills.

BENEFITS:

At Holiday Inn Club Vacations, we provide the following benefits to ensure your career is on the right path to success:

• Weekly Pay!
• Growth Opportunities!
• 401K!
• Comprehensive Benefits – Health, Dental and Vision Plans!
• EAP – Employee Assistance Program!
• PTO - Paid Time Off!
• FREE VACATION at ANY of our resorts (FREE CLUB GO POINTS)!
• Discounts through IHG including additional discounted employee benefits through our company Perks website!
• Tuition Reimbursement & Continuing Education Courses!
• Outstanding Company Culture!

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