Tour Scheduler

FLSA Classification

Non-Exempt

Agency/Division/Status/Location

Bureau of Engraving and Printing

Full Time Contract Position; Washington, D.C.

Reports to

Project Manager

Job Description

Summary/Objective

Schedules all BEP tours, including: congressional; school groups; language-specific; and other groups, using a Government-provided BEP Tours tour scheduling software program. Tour Scheduler answers phones in the tour office between the hours of 8:00 a.m. and 5:00· p.m. daily responding to requests and conducting tour scheduling via the phone, email, fax , or mail.

Essential Functions

•  The Tour Scheduler shall inform all visitors prior to their arrival at the BEP what to expect, for example, they must arrive at least 10 minutes prior to scheduled tours to clear through security.
•  When the TS is unavailable to perform their duties, the Contractor shall provide to the COR a trained alternate TS as soon as they are made aware of the absence. The Contractor shall also provide a trained backup to assist the TS during peak request times for tours, particularly during peak season, March through August.
•  Greets and registers guests; distributes any required identification badges or safety devices.
•  Plans expeditions, instruction, and appropriate commentary based on environmental conditions and clients skills and ability levels.
•  Provides guests and visitors with initial safety and administrative information and direction.
•  Conducts tour or excursion while providing interesting and entertaining information about popular locations or specific points of interest.
•  Retells and relays important or interesting historical facts, dates, and anecdotes.
•  Engages wit and charm to enhance the guest experience.
•  Tailors tour content to the age and interest of guests and visitors.
•  Facilitates rich discussions that maintain visitors’ interest.
•  Maintains compliance with all applicable safety practices, environmental regulations, and establishment policies.
•  Performs other related duties as assigned.

Physical Demands

•  Prolonged periods standing and walking.
•  Physically able to speak for long periods of time while walking without becoming winded.
•  Must be able to lift up to 15 pounds at times.

Travel Required

•  No travel required

Required Education & Experience

•  Have at least two (2) years' customer service experience, including the handling of a large volume of inquiries listed on their resume, which can be verified.
•  Have at least one (1) year computer experience, including the knowledge of scheduling software.

Work Authorization/Security Clearance Requirements

•  Must receive Clear Background Investigation conducted by Treasury Department

Affirmative Action/EEO Statement

Ruchman & Associates, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Ruchman & Associates, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Ruchman & Associates, Inc. will not use E-Verify to pre-screen job applicants.

Ruchman & Associates, Inc. is an at will employer. This means employment is for an indefinite period of time and is subject to termination by you or Ruchman & Associates, Inc., with or without notice, and at any time. Nothing in this job description or any policy of Ruchman & Associates, Inc. shall be interpreted to be in conflict with or to eliminate or modify in any way, the at will employment status of Ruchman & Associates, Inc. employees.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

By your signature below, you acknowledge your understanding that your employment with Ruchman & Associates, Inc. is at will, and that nothing in this job description is intended to constitute a contract of employment, express or implied.