Tour Scheduler (TS)

Position Title: Tour Scheduler (TS)

• Job Type: Full-Time.

• Job Location: Bureau of Engraving and Printing, Washington, D.C.

• Requirements: The Candidate shall have :

  • U.S. citizenship

  • Minimum 2 years of customer service experience handling high call/email volume

  • At least 1 year experience using scheduling/reservation software and MS Office

  • Must pass BEP security clearance

• Duties: The Candidate must:

  • Schedule all tours (public, school, congressional, ASL, etc.) using BEP software

  • Answer tour office phones and respond to inquiries via phone/email

  • Confirm reservations, send confirmation packets, and update tour calendar

  • Coordinate visitor requirements including accessibility or language needs

  • Prepare ticket inventory, reports, and daily scheduling documentation

  • Serve as the communications hub for the TVC’s public interface