Tours & Experiences Program Lead

At Children’s Wisconsin, we believe kids deserve the best.

Through the generous support of our friends and partners in the community, our exceptional doctors, nurses and care providers achieve the impossible every day. Our foundation provides a guidebook for giving, and ensures careful stewardship of all gifts.

Our foundation is staffed with experts who guide donors through the many ways to support the care we give to kids. We work every day to ensure their wishes are honored.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/

Job Summary

Kids and families are at the heart of everything we do. Meaningful external stakeholder experiences play a critical role in connecting philanthropy to mission, deepening relationships, and advancing impact. The Tour and Experiences Program Lead is responsible for the planning, coordination, and execution of tours, unique donors experiences, and engagement opportunities that showcase how community's involvement in Children's advancing the mission. This role sets the standards, best practices and operating procedures for inviting and hosting external stakeholders, primarily prospective and current volunteers, benefactors and advocates for tour and unique experiences. This teammate will lead the logistics for tours and unique donor experiences, supports in-kind giving donor experience, and manages projects and cross-functional work groups that enhance donor connection across the system. This role partners closely with philanthropy, program, and operational teams to deliver seamless, high-quality experiences that align with engagement strategies and health system priorities.

• Bachelor's Degree in relevant field (nonprofit management, communications, hospitality, business, healthcare, or related) required or relevant experience.
• 5+ years Experience in operations, project management, or related field required.
• Professional experience in patient care delivery preferred.
• Experience working in a healthcare or nonprofit environment preferred.
• Experience designing or supporting high-touch donor, customer or patient experiences preferred.
• Experience coordinating events, tours, or complex logistics preferred.
• Strong organizational and project management skills with attention to detail.
• Excellent communication and interpersonal skills with the ability to engage a variety of stakeholders.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrated ability to collaborate across teams and functions.
• Customer-service mindset with a focus on delivering high-quality experiences.
• Ability to think strategically while executing tactically.
• Proficiency with standard office tools and donor/CRM systems.

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.