Tower Supervisor

To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!

Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.

Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
 

Job Description:

SUMMARY:
Responsible for assisting the Assistant Housekeeping Manager and Executive Housekeeper with the successful overall coordination and direction of all activities of the Floor Section Supervisors, Houseperson I & II and Linen Attendants, ensuring an exceptional standard of cleanliness is achieved and maintained in all guest rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Interacts effectively with the public and people. Performs excellent customer service at all time.

Guides, supports and supervises all Floor Section Supervisors, Housepersons, Linen Attendants, and Room Attendants in the proper execution of their daily responsibilities.

Monitors computer system in order to track room vacancies for cleaning and maintenance purposes.

Takes responsibility for the security of a “Pass Key” during assigned shift, turning it in at the end of the shift to the Housekeeping Manager.

Maintains an adequate supply of linens, cleaning chemicals and amenity inventories, re-ordering and re-stocking when necessary.

Tags lost and found items properly and notify Security.

Maintains adequate staffing levels in the Housekeeping Department by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting and disciplining Team Members as needed.

Assumes responsibilities of the Executive Housekeeper and Assistant Housekeeping Manager in their absence.

Opens and closes department as needed.

Prepares various daily, weekly and monthly reports, offering suggestions and recommendations where appropriate to improve productivity and cost-efficiency.

Maintains a consistent, regular attendance record.

Performs any reasonable request made by management.

SUPERVISORY RESPONSIBILITIES:
Directly supervises the daily activities of all Floor Section Supervisors and Room Attendants on assigned shift. Indirectly supervises the activities of all Housepersons and Linen Attendants on assigned shift.

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, recommends hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE:
High School diploma or GED required. Minimum of two years prior Housekeeping experience in a hotel environment and must have worked in a supervisory capacity.

SPECIAL QUALIFICATIONS:
Must possess effective communication and organizational skills. Must be computer literate.