Toyota Service Manager

SUMMARY

Pohanka Toyota of Salisbury is looking for an experienced Service Manager with proven success in operating and building a winning culture at a high volume domestic or import service operation. Relocation expense will be provided for the right candidate

WE OFFER:

• Medical, Dental


• Life and Disability


• 401K with Company Contribution


• Paid Vacation


• Paid Personal Leave


• Paid Holidays


• Bonus Programs


• Vehicle Purchase Programs

RESPONSIBILITIES:

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  Summary

  
  

  Runs an efficient and profitable service department through productive staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records. Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
  
  

  
  

  Essential Duties

  
  
  
  
  • Forecasts goals and objectives for the department and strives to meet them.
  
  
  • Hires, trains, motivates, counsels and monitors the performance of all service department staff.
  
  
  • Prepares and administers an annual operating budget for the service department.
  
  
  • Maintains reporting systems required by general management and the factory.
  
  
  • Attends managers meetings.
  
  
  • Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
  
  
  • Strives for harmony and teamwork within the department and with all other departments.
  
  
  • Develops and implements a marketing plan which promotes new and repeat business.
  
  
  • Understands, keeps abreast of and complies with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know etc.
  
  
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  
  
  • Accounts for all documents; ensures that none are missing and all are processed correctly.
  
  
  • Holds weekly department meetings.
  
  
  • Directs and schedules the activities of all department employees.
  
  
  • Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
  
  
  
  

REQUIREMENTS:

• Technical automotive knowledge


• Demonstrated ability to manage others


• Organized and friendly personality


• Dealership experience preferred

About the Dealership

The Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro. Starting as a single service repair facility back in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas. Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers a variety of easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members. We are interested in helping your career and adding to your resume. Join our team and develop your skill set and realize your potential!