Toyota Service Manager

Service Manager – Toyota

Reliable Toyota is seeking an experienced Service Director to lead our high-volume service department. This key leadership role is ideal for a proven dealership service professional who thrives in a fast-paced environment and is committed to delivering an exceptional customer experience while driving strong operational and financial performance.

Responsibilities

• Lead and oversee all aspects of a high-volume Toyota service operation


• Drive a best-in-class customer experience with a strong focus on CSI and customer retention


• Actively engage with customers to resolve concerns and build long-term relationships


• Coach, develop, and motivate service managers, advisors, and technicians


• Improve employee productivity, morale, and accountability


• Maintain a safe, organized, and compliant work environment


• Analyze performance metrics and implement strategies to grow profitability


• Continuously raise the bar on CSI, efficiency, and overall department performance

Qualifications

• 
  Previous dealership Service Manager experience required (Toyota experience preferred)
  


• Proven success managing a high-volume service department


• Strong leadership, communication, and customer-handling skills


• Ability to balance customer satisfaction with operational and financial objectives


• Experience driving CSI improvement and sustained profitability


• High-energy, organized, and results-driven leadership style

Benefits & Perks

• Professional development opportunities through manufacturer-sponsored and dealer-paid training


• Comprehensive benefits package including multiple health, dental, and vision coverage options


• 
  Short- and long-term disability coverage and life insurance options
  


• 
  $10,000 in company-paid life insurance at no cost to the employee
  


• 401(k) retirement plan with company match


• 
  Employee Assistance Program (EAP) to support your health, wellness, and work-life balance
  


• 
  Paid vacation time to recharge and enjoy time away
  

If you are a proven service leader ready to elevate a high-performing Toyota service department and continue growing the business, we invite you to apply.