TPA Compliance Administrator

TPA Compliance Administrator – Join a Mission-Driven Restoration Leader

About Us

At Regency DRT, we’re in the business of restoring what matters most. As a leader in disaster recovery and property restoration, we work with top-tier insurance carriers, adjusters, and Third Party Administrators (TPAs) to deliver fast, professional, and high-quality restoration services across residential and commercial sectors. Compliance and accountability are critical to our success—and that’s where you come in.

We are seeking a sharp, detail-driven TPA Compliance Administrator to ensure our projects meet the strict requirements set by our third-party partners. If you’re passionate about process, love working behind the scenes to ensure excellence, and have a keen eye for documentation and deadlines, we want you on our team.

Position Overview

The TPA Compliance Administrator will be responsible for overseeing all aspects of compliance related to third-party administrator programs. You’ll manage documentation, enforce program-specific protocols, track metrics, and work closely with project teams to ensure that every job aligns with required performance standards. This role is essential for maintaining our high standing with national carriers and partner networks.

Key Responsibilities

• Monitor and maintain compliance with all TPA program guidelines and requirements across all job files.


• Audit job documentation regularly to ensure completeness, accuracy, and adherence to SLAs (Service Level Agreements).


• Track TPA scorecards, metrics, and performance indicators; proactively identify and correct issues before they impact ratings.


• Collaborate with project managers, estimators, and administrative staff to ensure files are properly documented and submitted.


• Submit required reports, updates, and file reviews to TPAs and insurance partners on time.


• Serve as the point of contact for all TPA compliance inquiries and updates, internally and externally.


• Provide training and support to field and office staff regarding TPA compliance procedures.


• Assist in updating internal processes and tools to meet evolving compliance standards.


• Coordinate responses to TPA audits, file reviews, and appeals as needed.

Qualifications

• 2+ years of experience in TPA program administration, insurance compliance, restoration administration, or a similar operational role.


• Strong knowledge of insurance industry protocols, TPA platforms (such as Alacrity, Contractor Connection, Sedgwick, etc.), and compliance standards.


• Highly organized and detail-oriented; able to manage multiple deadlines and file requirements with precision.


• Proficient in restoration industry software (e.g., DASH, XactAnalysis, Xactimate) and Microsoft Office Suite.


• Excellent communication skills—both written and verbal.


• Proactive problem-solving skills and a process-driven mindset.


• Ability to work independently and as part of a cross-functional team.

Our Core Values

At Regency DRT, we lead with purpose and stand by these guiding principles:

Integrity – We do the right thing, even when no one is watching
Teamwork – We support each other and succeed together
Excellence – We strive for the highest standards in everything we do
Compassion – We serve people in crisis with empathy and care
Accountability – We take ownership of results and always follow through

If these values resonate with you, you’ll thrive here.

What We Offer

• Competitive Hourly wages based on experience.


• Comprehensive benefits (health, dental, vision).


• 401(k) with company match.


• Paid time off and holidays.


• A collaborative, professional environment that values integrity, accuracy, and continuous improvement.


• Growth opportunities within a rapidly expanding company.

Ready to play a vital role in upholding our standards and building trust with industry-leading partners?
Join Regency DRT as a TPA Compliance Administrator and make your impact behind the scenes where excellence starts.