TPC Member Services & Vacation Sales Associate

QUALIFICATIONS

• Bachelor's degree in Marketing, Business, Hospitality or related field required; equivalent, directly-related work experience may substitute for a degree

• Entry level role with internship experience in administrative support and client/customer service experience and thorough knowledge of general business procedures and client service

• Proficiency in Microsoft Office software; high level of proficiency in Salesforce or other CRM tool

• Excellent interpersonal and organizational skills

• Strong verbal and written communication skills

• Ability to effectively present information

• Ability to work independently and carry out detailed written or verbal instructions

• Able to safely operate a utility vehicle such as, but not limited to, golf carts, utility carts, and shuttle carts

RESPONSIBILITIES/DUTIES

• Assist with fulfillment of PGA TOUR Corporate Marketing initiatives, partner programs and TPC Passport by responding and all appropriate requests and finalizing reservations as required

• Handle all inbound/outbound calls with professionalism and with a positive attitude at all times

• Support administrative tasks including processing payments, handling charges, and assisting with basic reporting to ensure accurate and timely records

• Maintain up to date knowledge of all TPC and partner courses including, but not limited to, course characteristics, facilities and amenities, policies, procedures, course conditions, seasonality, etc

• Input and maintain accurate information and required details in CRM tool (Salesforce) for all outbound communications and reservation information

• Effectively represent all brands while speaking with customers

• Anticipate customer needs and proactively provide excellent customer service

• Assist with PGA TOUR Player initiatives/programs

• Participate in weekly team meetings and provide updates as requested

• Special projects or other duties as assigned