TPM, Operations Maintenance, RMA

About FluidStack

Fluidstack is the AI Cloud Platform. We build GPU supercomputers for top AI labs, governments, and enterprises. Our customers include Mistral, Poolside, Black Forest Labs, Meta, and more.

Our team is small, highly motivated, and focused on providing a world class supercomputing experience. We put our customers first in everything we do, working hard to not just win the sale, but to win repeated business and customer referrals.

We hold ourselves and each other to high standards. We expect you to care deeply about the work you do, the products you build, and the experience our customers have in every interaction with us.

You must work hard, take ownership from inception to delivery, and approach every problem with an open mind and a positive attitude. We value effectiveness, competence, and a growth mindset.

About the Role

As a TPM (Technical Program Manager) for Operations Maintenance and RMA in our Data Center Operations team, you will be the primary leader and owner of all RMA processes and procedures across our GPU infrastructure. You'll work closely with the infrastructure team to define and shape the tools that will support these operations, while driving operational excellence. This role combines strategic process ownership with hands-on program management, requiring both leadership in establishing best practices and collaboration in building the systems that will scale our operations.

Focus

• Own and lead all RMA processes end-to-end, establishing procedures, timelines, and quality standards for hardware lifecycle management

• Define requirements and collaborate on development of RMA management tools, ensuring they meet operational needs and scale with growth

• Drive cross-functional initiatives between operations, engineering, and vendor teams to optimize maintenance protocols and minimize downtime

• Build and maintain comprehensive documentation for RMA procedures, vendor relationships, and escalation pathways

About You

• Proven expertise in data center infrastructure and cloud environments, with deep understanding of RMA procedures and server hardware management

• Track record of excellence in managing cross-functional programs with multiple stakeholders and competing priorities

• Skilled at engaging with customers and third-party vendors to understand requirements, manage expectations, and navigate challenging situations diplomatically

• Strong analytical capabilities with hands-on experience in ticketing platforms, data analysis, and workflow design

Nice to have

• Experience with GPU infrastructure and high-performance computing environments

• Background in implementing DCIM (Data Center Infrastructure Management) solutions

• Experience defining tool requirements and working with engineering teams on implementation

Benefits

• Competitive total compensation package (cash + equity).

• Retirement or pension plan, in line with local norms.

• Health, dental, and vision insurance.

• Generous PTO policy, in line with local norms.

Fluidstack is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Fluidstack will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.