C

Track and Trace Representative - All Shifts

icon building Company : Circle Logistics
icon briefcase Job Type : Full Time
icon geo-alt Fort Wayne, In 46818

Number of Applicants

 : 

000+

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Job Description - Track and Trace Representative - All Shifts



Benefits:


  • 401(k)

  • Competitive salary

  • Health insurance

  • Opportunity for advancement

  • Paid time off

  • Training & development

  • Vision insurance

  • Wellness resources





Track & Trace Representative - Fort Wayne, IN


As Track & Trace Representative, you will work in a fast-paced environment coordinating our day-to-day shipments and supporting the efforts of our office by providing visibility and maintaining accurate documentation for all loads. The key responsibilities of this role are to provide clear and concise communication, troubleshoot customer concerns, and to proactively monitor the movement of freight to ensure customer satisfaction.



Responsibilities:



  • Enter new load orders into our proprietary web-based software

  • Initiate “check calls” to track and trace drivers on all pickups and deliveries

  • Communicate internally with drivers to ensure accurate documentation

  • Closely monitor freight via multiple detailed websites to ensure accurate delivery times and to notify customers of potential delays

  • Maintain and collect proper paperwork for each shipment

  • Work cooperatively with Sales and Dispatch to provide solutions for customers’ needs and resolve issues


Skills/Abilities:



  • Must have strong attention to detail

  • Ability to prioritize, balance, and organize information while completing multiple tasks.

  • Above average proficiency in Google Drive and Microsoft Suite

  • Excellent written and verbal communication skills

  • Excellent teamwork skills 


Education and Experience: 



  • 1-3 years of work experience in customer service, operations, data entry, call center, dispatch or logistics

  • Automotive experience is highly preferred

  • High school diploma or equivalent required

  • An associate's degree is preferred

  • Call center experience is a bonus


Benefits:



  • Full-time: 40 hours per week

  • On-site training and career development

  • Paid holidays and paid time off

  • Insurance benefits, including but not limited to: Health, vision, dental, life, and disability

  • 401(k) Plan





We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.



Original job Track and Trace Representative - All Shifts posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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