Tracking Specialist

Headquartered in Louisville, KY, Mercer Transportation is consistently ranked among the top carriers in the U.S. For over 40 years, we’ve built our reputation as one of the nation’s leading owner-operator companies by fostering a family-oriented culture rooted in honesty, professional freedom, and respect.

We’re looking for an Electronic Data Interchange (EDI) and Tracking Information Specialist to join our Sales Department and help keep Mercer connected and compliant. In this role, you’ll manage EDI setups, monitor shipment visibility platforms, and resolve connectivity issues to ensure our carriers, clients, and internal teams stay aligned. Your efforts will directly impact carrier performance, client satisfaction, and operational success.

This position is onsite Monday - Friday 8am to 5pm.

What’s In It For You

• Comprehensive Health Coverage – Mercer contributes over $7,500/year toward your health insurance


• Wellness Incentives – Qualify for our Wellness Rate and pay as little as $0/month for employee-only coverage


• Earn Extra Rewards – Receive up to $300/year in gift cards through wellness initiatives


• Generous Time Off – Paid Time Off plus company-paid holidays


• Company-Paid Protection – Life Insurance and Long-Term Disability included at no cost


• Optional Benefits – Dental, Vision, Flexible Spending Accounts, and Short-Term Disability


• Secure Your Future – 401(k) with company match

What You’ll Do

• Set up and monitor electronic data interchange (EDI) connections and troubleshoot connectivity issues


• Manage shipment visibility platforms like FourKites, Project44, and MacroPoint


• Partner with Sales, Clients, Agents, and IT to resolve tracking concerns

Who You Are

• Organized and detail-oriented with a knack for problem-solving


• Comfortable working in a fast-paced, deadline-driven environment


• Strong communicator — professional and clear when interacting with Sales, Clients, and Agents


• Proficient in TMS software, Microsoft Office, and GPS tracking tools


• High school diploma or GED required; post-secondary education preferred


• 1–3 years of experience in truckload transportation, dispatch, or shipment tracking


• Familiarity with OTR trucking and owner-operator models


• Preferred: Knowledge of Motive, MacroPoint, Project44, and HOS/DOT compliance

Why Mercer

You’ll be part of a collaborative team where accuracy, communication, and performance drive success. We invest in our people, offering tools and opportunities to help you grow while keeping our operations running smoothly.

Screening Requirements: May include Drug Screen and Criminal Background Check.

Equal Employment Opportunity
We are an Equal Opportunity Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.