Trade Services Manager
Location: New York or Philadelphia
In Office Presence: Hybrid
Reports to: Vice President, Regulatory & Trade Services
The Opportunity
The Trade Services Manager serves as the technical authority for RTS, leading high value trade advisory services and shaping regulatory strategy for clients. This role translates complex global trade regulations into actionable guidance, optimization strategies, and scalable advisory offerings.
Sitting at the center of complex client engagements, this leader oversees customs technical disciplines—including classification, valuation, origin, and trade program design—while driving innovation in duty optimization, supply chain risk management, and emerging regulatory requirements.
Company Mission & Values
Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information.
Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity: Innovation: We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence.
- Collaboration: Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect.
- Integrity: We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients.
What You'll Do
Technical Trade Advisory Leadership
- Serve as the primary subject matter authority for customs and trade regulations
- Lead complex advisory engagements across classification, valuation, origin, and trade programs
- Provide strategic guidance on regulatory interpretation, defensibility, and risk-based decision making
- Partner with clients to design, enhance, and mature global trade compliance programs
Core Customs & Trade Technical Services
- Oversee and/or deliver advanced technical services, including:
- Tariff classification determinations (including complex and multijurisdictional matters)
- HS classification governance, including Chapter 98/99 applications
- Customs valuation analysis and structuring (e.g., assists, transfer pricing considerations)
- Prior disclosures and proactive compliance strategies
- Govern product and customs data frameworks to ensure classification accuracy and data integrity
Trade Optimization & Program Design
- Lead development and execution of:
- Duty optimization strategies and analytics
- Duty drawback programs
- Foreign Trade Zone (FTZ) and bonded warehousing strategies
- Drive FTA solicitation, qualification, and Country of Origin determinations, including enablement through tools such as TradeVerifyd
Supply Chain Risk & Performance Advisory
- Lead advisory services focused on:
- Supply chain mapping and visibility
- Forced labor risk assessments and compliance strategies (e.g., UFLPA readiness)
- Trade‑driven supply chain performance optimization
- Partner with TradeVerifyd to deliver data driven insights and solutions
Client Advisory & Consulting
- Deliver high impact compliance consulting engagements
Serve as a trusted advisor to senior client stakeholders (Legal, Compliance, Supply Chain, Finance)
- Support clients through regulatory change, enforcement actions, and emerging requirements
Learning, Enablement & Knowledge Management
- Lead client training and education programs
- Build internal learning, certification, and knowledge sharing frameworks for RTS teams
- Provide advisory help desk support and temporary technical staffing solutions as needed
Innovation & Emerging Programs
- Identify, design, and launch new advisory services aligned to:
- Emerging regulatory and enforcement trends
- Trade modernization initiatives (e.g., ACE enhancements, PGA digitization)
- Support “jump team” initiatives for high priority or complex client engagements
Cross Functional Leadership & Enablement
- Partner closely with:
- Execution & Case Management leadership to translate advisory into executable workflows
- Compliance, Governance & Enablement leadership to ensure technical positions are governed and auditable
- Establish and maintain technical standards across RTS
- Support sales and solution design efforts with technical credibility and thought leadership
What You Bring
- 10–15+ years of experience in global trade, customs advisory, or trade compliance leadership
- Deep expertise in:
- Tariff classification (HTS)
- Valuation methodologies
- Rules of origin and FTAs
- Duty optimization strategies (drawback, FTZ, etc.)
- Strong understanding of U.S. and global trade regulations, including forced labor enforcement trends
- Demonstrated experience advising senior stakeholders and leading complex engagements
Preferred Experience
- Licensed Customs Broker (LCB) strongly preferred
- PMP certification preferred
- Experience building trade data models, classification systems, or optimization tools
What Success Looks Like
- Defensible, high-quality technical positions adopted by clients
- Measurable duty savings and regulatory risk reduction
- Scalable advisory frameworks that translate into repeatable offerings
- Strong internal technical capability across RTS teams
Why You'll Love It Here
You will shape the technical backbone of RTS—turning expertise into structured, value-driven advisory offerings.
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