Trade Specialist (Internal)

Reporting to the Client Care Manager, the Trade Specialist is responsible for the day-to-day care of our clients, including the transactional audit of released shipments, database maintenance, creation of new parts and support of the release team.  The Trade Specialist has a full comprehension of the release process, the ability to provide outstanding service to our clients and work with Customs in a professional manner.

Responsibilities:

• Day-to-day Client Care, including problem resolution


• Assisting, teaching, coaching and mentoring team members as needed in support of the day-to day transactional processing and client needs


• Keeping up to date on current CBP regulations and PGA programs, researching as necessary to assist clients and associates


• Engage in carrier, vendor, Customs and client communication via telephone and email


• Audit entries for quality control


• Creation and maintenance of internal client work instructions


• Assist as needed in executing accurate customs entries in brokerage systems for all modes of transportation, ensuring timely processing and submission to Customs


• Client database maintenance, including FTA correlations and updating annual certificates


• Other duties, as required

A Successful Candidate:

• Demonstrate a strong track record of success in their current position


• Ability to represent GHY and be the voice of the company while interacting with clients and colleagues in a professional, collaborative manner


• Exceptional client service skills


• Strong, friendly, upbeat verbal and written communication skills


• Attention to detail and logic with the ability to make objective business decisions and prioritize work in a fast-paced environment


• Excellent analytical and problem-solving skills


•  Ability to make moment of truth decisions to limit liability to GHY and our clients


• Experience successfully navigating different client nuances and SOP’s


• Self-motivated and can work independently


• Can proactively recognize problems and work to resolve them


• Advanced knowledge of US Customs rules and regulations


• Advanced knowledge of Invoice (entry) requirements


• Advanced knowledge of PGA requirements and data elements required for entry


• Advanced knowledge of tariff classification, GRI’s, GN’s and explanatory notes


• Experience with customs brokerage software


• Proficient in Outlook, Word, and Excel


• Tolerance to adversity and the capability to handle stress in a positive manner


• Ability to productively work within tight deadlines

Experience:

• 3+ years of related experience


• Certified Customs Specialist (CCS) Designation


• Licensed Customs Broker preferred

Working Conditions:

• Sitting at desk, 90%


• Travel, 10%

Location: 

• Based out of Pembina, ND (lives in MN or ND) or Columbia, SC office (lives in SC or NC)

Position Classification:

Wage dependent upon experience.

We are an equal opportunity employer and value diversity. All employment is decided based on qualifications, merit, and business need.