Trade Support Analyst

About Us:
Founded more than 15 years ago and headquartered in Chicago, the DV Group of financial services firms has grown to more than 350 people operating throughout North America and in Europe. Since spinning out of a large brokerage firm in 2016, DV Trading has rapidly scaled as an independent proprietary trading firm utilizing its own capital, trading strategies, and risk management methodologies to provide liquidity to worldwide financial markets and hedging opportunities to commodity producers and users. Now, DV group affiliates include two broker dealers, a cryptocurrency market making firm, and a bourgeoning investment adviser. This role will help support a team of traders and portfolio managers with a Chicago focused presence.

Overview:
We are hiring a trade desk support analyst to join our group's IT department to handle first and second level support of service requests/incidents in a professional and timely manner.

Production support and customer service are the most important aspects of this role.

Responsibilities:

• Monitoring and alerting critical trading system environments


• Proactive identification and resolution of production issues


• Development of tools and driving efficiency/stability improvements/automation with scripting


• Troubleshooting of complex systems issues
  
  

Required:

• 2-4 years of experience in the trading industry


• Strong working knowledge of UNIX environment/Unix command


• Basic database knowledge (MySQL)


• Strong scripting knowledge - Python/Bash

Preferred:

• Experience using Jira as a ticket/work request system


• Experience using Grafana/InfluxDB/Icinga


• Linux desktop support experience


• Network troubleshooting and analysis experience
  
  

Skills needed

• Excellent interpersonal and communication skills are essential


• Ability to switch and track various ongoing tasks and issues is required


• Attention to detail in problem solving


• Ability to work under pressure within a dynamic trading environment


• Ability to work independently and collaboratively within a team

Annual compensation range $90,000 - $120,000 base + discretionary bonus opportunity 

DV is not accepting unsolicited resumes from search firms. Only search firms with valid, written agreements with DV should submit resumes in response to DV’s posted positions. All resumes submitted by search firms to DV via e-mail, the Internet, personal delivery, facsimile, or any other method without a valid written agreement shall be deemed the sole property of DV, and no fee will be paid in the event the candidate is hired by DV. DV is proud to be an equal opportunity employer and committed to creating an inclusive environment for all employees.