Trade Up Specialist

Trade Up Specialist

Subaru Concord | Concord, NC
“Whatever it takes to stand above the rest.”

Are you great with people and passionate about helping customers find the right fit? At Subaru Concord, we’re looking for a friendly and motivated Trade Up Specialist to work directly with our service customers and introduce them to the benefits of upgrading their vehicle through our Trade-Up Advantage Program.

This is a customer-focused, consultative role—not a high-pressure sales position. You’ll engage with customers in our service drive who are in a strong equity position and educate them on how they could move into a newer model with little or no change in monthly payment. If you love building relationships and helping people make informed decisions, this is the role for you.

What We Offer:

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  Competitive Base Pay + Commission

  
  


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  401(k) Plan 

  
  


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  Health & Dental Insurance + HSA Options

  
  


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  Paid Time Off

  
  


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  Paid Training + Career Growth Opportunities

  
  


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  Employee Discounts on vehicles, parts, and service

  
  


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  Supportive, Positive Team Culture

  
  


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  Closed on Sundays

  
  

Your Responsibilities:

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  Greet and engage with service lane customers in a warm, professional manner

  
  


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  Review daily appointments and identify eligible Trade-Up candidates using equity mining tools

  
  


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  Explain the benefits of the Trade-Up Advantage Program—including newer features, updated safety tech, and warranty options

  
  


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  Present personalized upgrade opportunities using iPads or printed handouts

  
  


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  Coordinate with sales and service teams to ensure a seamless handoff and customer experience

  
  


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  Maintain detailed records of all customer interactions in CRM tools

  
  


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  Follow up with interested customers to build long-term relationships

  
  


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  Provide showroom sales support when scheduled or needed

  
  

What We’re Looking For:

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  Strong interpersonal and communication skills

  
  


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  Customer-first mindset with a consultative approach

  
  


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  Ability to quickly learn CRM tools and dealership technology (Care Connect, iPads, etc.)

  
  


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  Previous automotive or sales experience is a plus—but not required

  
  


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  Self-motivated and goal-oriented with a positive attitude

  
  


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  Comfortable multitasking across departments in a fast-paced environment

  
  


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  Professional appearance and demeanor

  
  


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  Valid driver’s license with clean MVR

  
  


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  Availability to work Saturdays

  
  

If you’re looking to grow your career with a dealership that values service, integrity, and relationships—apply now and help us stand above the rest at Subaru Concord.

Subaru Concord is an equal opportunity employer. We maintain a drug-free workplace and are committed to fostering an inclusive environment for all employees.