Traffic & Scheduling Analyst- Associate II

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Timekeeper — Role & Responsibilities (Fiserv)
Role Purpose
The Timekeeper role at Fiserv is responsible for ensuring accurate, timely, and compliant tracking of employee work time, attendance, and pay‑related data. This role supports payroll accuracy, labor cost control, compliance with labor laws, and operational reporting.
Timekeepers act as a control point between employees, supervisors, payroll, and HR.

Core Responsibilities
1. Time & Attendance Management

Review, validate, and approve employee time entries in Fiserv’s timekeeping system (e.g., Kronos/UKG or equivalent).
Monitor:

Clock‑in/clock‑out accuracy
Missed punches
Meal and break compliance
Shift differentials and premium pay rules

Ensure time is recorded according to Fiserv policies and union contracts (if applicable).

2. Payroll Accuracy Support

Ensure all time data is accurate and complete before payroll cutoff.
Correct time entry errors in coordination with supervisors and employees.
Validate:

Regular hours
Overtime (OT)
Holiday pay
PTO, sick, or special leave codes

Prevent payroll errors that could result in overpayment, underpayment, or audit findings.

3. Overtime & Labor Control

Track and report overtime usage.
Ensure OT hours:

Are properly approved
Align with Fiserv OT policies and site‑level controls

Support Operations and Leadership with:

OT trend visibility
Cost awareness
Weekly labor utilization summaries

4. Compliance & Policy Adherence

Enforce compliance with:

FLSA (Fair Labor Standards Act)
State labor laws
Fiserv timekeeping and attendance policies

Ensure edits and adjustments include required documentation and approvals.
Maintain audit‑ready timekeeping records.

5. Employee & Supervisor Support

Serve as the first point of contact for:

Timecard questions
Pay discrepancies
Attendance clarifications

Coach employees and supervisors on:

Proper time entry procedures
Cutoff timelines
Policy requirements

6. Reporting & Documentation

Generate and distribute reports related to:

Attendance trends
Overtime usage
Missed punches
PTO balances (as applicable)

Maintain documentation for:

Time edits
Pay adjustments
Compliance reviews or investigations

Key Skills & Competencies

Strong attention to detail
High integrity and confidentiality
Working knowledge of payroll and labor rules
Ability to partner with Operations, HR, and Payroll
Time management and deadline discipline
Proficiency in timekeeping systems and basic Excel reporting

Role Boundaries (Important)
Timekeepers do not independently approve policy exceptions. They:

Enforce rules
Validate accuracy
Escalate concerns

Final policy decisions remain with Operations Leadership, HR, or Payroll, depending on the issue.

Why This Role Matters at Fiserv

Prevents payroll errors and rework
Reduces labor cost leakage
Protects Fiserv from compliance risk
Enables accurate OT forecasting and workforce planning
Supports employee trust and pay accuracy

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.