Traffic Manager - Team Mancuso Powersports

Team Mancuso Powersports is a group of six high-volume franchised motorsport dealerships in the Metro Houston area, including Harley-Davidson, Indian, Victory, and all of the metric brands   We employ enthusiastic, motivated people in Sales, Service, Parts, and Apparel.  We’re dedicated to guaranteeing our customers receive everything needed to “live the dream” on their new motorcycle, ATV, UTV, Trike, or Personal Watercraft. Our associates are happy to work here because:

• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k, and PTO.
• We encourage peer-to-peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

The Traffic Manager is responsible for three primary areas: ensuring 100% Traffic Management Playbook compliance, owning in-store structure, and maintaining Sonic Powersports Brand target performance with all showroom, phone, and internet customer traffic.

They will work side-by-side with dealership teammates and the Brand Traffic Management Director to identify strengths and opportunities in each of the areas listed above. The traffic manager will assist the store in increasing overall traffic management performance, dealership sales, and profitability.

This position also works laterally with other dealership management personnel, with emphasis on New and Used Vehicle Operations. This is to bring a comprehensive analysis and well-rounded resource to the assigned departments.

The Traffic Manager will report directly to the Director of Sonic Powersports in alignment with their Traffic Management Director, and the respective dealership General Managers.

Duties and Responsibilities:

• Maintains a thorough understanding of Traffic Management
• Assists the store in identifying and addressing low-performing areas in comparison to individual targets and objectives
• Partners with TMDs and General Managers to implement action plans based on opportunities and hold teams accountable for achieving defined objectives
• Drives standardization of traffic management processes at the department level
• Effectively communicates traffic management changes and enhancements to all applicable department teammates
• Partners with TMD and eLead support team to resolve issues and complete requests
• Outline precise growth plans in the department to achieve goals, metrics, and awards
• Mystery shops our competitors weekly as well as our own departments to ensure lead performance is handled with precision
• Review call performance daily through Car Wars
• Inspect website (mobile and desktop), check for accuracy and quality (i.e., specials, photos etc.)
• Holds management and sales teammates accountable for achieving results and hitting targets
• Trains, coaches, mentors, and develops teammates where needed

Requirements:

• Minimum 2 years of automotive/powersports retail
• Minimum 2 years of training and development (store and/or corporate level)

• Able to set priorities, multi-task, achieve goals, and obtain buy-in
• Ability to identify opportunities and create action plans to improve sales performance
• Proficient in CDK/Lightspeed CRM (Elead)
• Exceptional communication skills, both written and verbal
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and analytical skills, including planning strategy, problem-solving, and root cause identification
• Experience in developing strategies and communication
• Experience in group facilitation, coaching, and leading teams
• Must be technology savvy and current on business trends
• Must be adaptable to change
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

It's time to make the most important move of your career.  From our cooperative team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.