Trainer

Do you enjoy training others to help them improve their skills?  Do you enjoy helping others succeed and excel in their job?  This may be the position for you!

The Responsibility: 

The Trainer role is the Two Bettys process expert for cleaning practices in the field. This position provides hands-on training for newly hired cleaners during onboarding. The Trainer reports directly to the Field Operations Director.

Responsibilities include coaching cleaners regarding Two Bettys processes and core values; leading new hire classroom and field training; and offering support to cleaners needing to improve workflows.

Partners with Field Operations Director and Service Managers to build strong, supportive relationships with cleaners to ensure sufficient staff productivity and high employee engagement.

Participates in daily cleans when not engaged in training duties.

The Key Duties & Responsibilities:

Tasks and responsibilities associated with this position include (but are not limited to) the following:       

• Train newly hired new cleaners by demonstration, providing written and verbal feedback for new cleaners, training and the operation team.
• Perform scheduled cleans during new cleaner training.
• Participate in 1:1 meetings with new trainees and ops team.
• Complete training report and other training related documentation in a timely manner.  
• Perform cleaning needs as scheduled and assigned. 
• Ensure new and existing client accounts have accurate notes, are cleaned according to Two Bettys standards, and have accurate bid times.
• Work with new cleaners of all language abilities, utilizing translation tools as necessary.
• Work closely with Field Operations Director, Service Managers and other HQ team members to develop best practices in support of cleaners and the clients they serve.
• Provide excellent customer service to clients, and superior coaching to cleaners.
• Prioritize safety and insists that team members follow safety protocols and best practices to ensure a safe work environment for all employees.
• Participate in all company events, including company meetings and parties.
• Other duties as assigned.
• Schedule and perform inspections for all cleaners

The Hours: 

Typically 30+ hours per week including regular cleans, spread over a 5-day work week, expanding and contracting as the business demands. Required availability: Monday 1pm-5pm; Tuesday through Friday 9am-5pm.

The Physical Requirements: 

• Ability to lift and/or move up to 40 pounds safely.
• Ability to work on feet for up to 8 hours a day.
• Ability to sit and/or stand for up to 8 hours per day.
• Ability to bend, reach, climb step stool, etc. in an 8 hour day while providing field support.
• Near visual acuity, fine motor manipulation and keyboarding skills for using computers and related software programs to fulfill administrative responsibilities. 

The Skills Required: 

• 1+ year computer/administration experience, including smartphone applications.
• 1+ year Professional cleaning experience.
• Reliable and insured transportation with a clear driving record.
• Deliver results in a fast-paced environment with time-sensitive responsibilities.
• Clear and effective verbal and written communication skills.
• Work independently to be productive and fulfill job duties.
• Strong critical thinking skills for process improvement.
• Use discretion with confidential information.
• Strong organization skills.
• Effective time management skills.
• Give and receive feedback with care.

The Skills Preferred: 

• Bilingual (Spanish)