Trainer

Veritas HHS seeks a Trainer for the 30th Judicial District Child Support Services of Tennessee located in Memphis, TN.

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Paid Time Off
• Volunteer Time Off
• Rewards Program
• On-Demand Pay

About the Position:

The Trainer develops, implements and manages the training plan for two child support services offices with a staff of approximately 212, located in Memphis, TN. The position reports to the Program Improvement Manager.

Primary Responsibilities:

• Maintains training plan.
• Identifies and assesses current and future training needs, using job analysis, annual performance appraisals, and in consultation with the quality assurance analyst and management team.
• Works with supervisors and staff to develop individualized training plans based on job responsibilities and any knowledge gaps.
• Develops and revises training modules and handouts.
• Maintains training calendar, schedules and notifies participants and their supervisors, and coordinates all training session activities.
• Delivers group training and provides one-on-one remedial training at a supervisor’s request.
• Monitors and evaluates training program’s effectiveness, including following up with participants and their supervisors to ensure learning objectives are met.
• Prepares and provides training reports to corporate and local managers.
• Manages training budget.
• Looks for, and works with leadership team, to provide outside staff development opportunities for employees.

• Bachelor’s degree in education, human resources, or relevant field.
• One year of training experience.
• Three years of child support services experience.
• Knowledge of current child support policy and procedures.
• Experience designing and executing successful training programs.
• Proven leadership skills.
• Strong written and oral communication skills.
• Knowledge of computers and software (Microsoft and Adobe products).

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.