Trainer - Warehouse Operations Job ID 2023-01637

Description

About Us: 

Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories.

 At Conair, we inspire our customers with innovative high-quality products and iconic brands that enhance their lives. 

The Conair Distribution Center network stands as a crucial hub of world-class supply chain execution, currently navigating an exciting era of technological transformation. While our campus currently utilizes legacy systems and aged infrastructure, we are actively transitioning toward cutting-edge automation, next-generation Warehouse Control Systems (WCS), and advanced material handling technologies. Driven by a relentless "Safety-First" culture and a commitment to operational precision, this modernization strategy will redefine our fulfillment capabilities 

Position Summary:

 The Floor Level Trainer is a critical, hands-on leadership role responsible for the safety, onboarding, coaching, and upskilling of warehouse associates within the distribution center. Acting as a vital bridge between front-line operations management and the production floor, this position ensures the flawless execution of standard operating procedures (SOPs) while driving associate engagement and continuous improvement mindset.

The Floor Level Trainer will provide hands on training and leadership, spending 80–90% of their shift directly on the warehouse floor to cultivate a culture of safety, operational excellence, and continuous improvement from day one.

Key Responsibilities

1. Safety, Compliance & Risk Mitigation (Top Priority)

• Safety Championship: Serve as a flawless role model for all facility safety protocols, including proper ergonomic lifting, safe utility knife handling, and strict pedestrian awareness around Powered Industrial Trucks (PIT).
• Real-Time Audits: Conduct daily safety and behavioral audits on the floor, immediately correcting unsafe practices and escalating systemic risks to leadership.
• Incident Reduction: Partner with Operations Supervisors to identify root causes of near-misses or incidents, delivering immediate, targeted safety retraining to affected personnel.

2. High-Impact Training & Onboarding

• New Hire Onboarding: Facilitate standard onboarding pathways for new associates, ensuring a seamless, welcoming integration into core operational functions (Receiving, Put-away, Picking, Packing, Shipping).
• Shoulder-to-Shoulder Coaching: Execute real-time, side-by-side technical coaching, demonstrating the safest and most efficient operational methods.
• Cross-Training Execution: Drive workforce flexibility by identifying high-performing associates and executing cross-training matrices across multiple departments.

3. Process Standardization & Quality Assurance

• SOP Reinforcement: Teach, monitor, and enforce strict adherence to standard operating procedures to eliminate operational drift and variance.
• Defect & Error Reduction: Analyze quality metrics (e.g., mispicks, sorting/packing defects) to identify struggling associates, deploying immediate corrective coaching to improve accuracy.
• Change Management: Rapidly master and adopt new process rollouts or systemic updates, serving as the subject matter expert responsible for cascading changes to floor personnel.

4. Performance Tracking & Performance Feedback

• Learning Curve Documentation: Maintain meticulous, objective records of associate training progression, time-to-fluency milestones, and formal process sign-offs.
• Operational Feedback Loop: Partner closely with Operations Supervisors and Learning Managers, providing data-driven updates regarding new hire performance, behavioral traits, and operational readiness.

 Qualifications & Skills

Required:

• Experience: 1–2 years of successful experience within a high-volume, fast-paced distribution, logistics, or fulfillment center environment.
• Communication: Exceptional verbal and interpersonal communication skills; a proven ability to translate technical process flows into clear, actionable steps for a diverse workforce.
• Leadership Mindset: Strong situational coaching skills, high emotional intelligence, and a visible passion for developing and mentoring floor talent.
• Physical Stamina: Ability to stand, walk, and guide team members on concrete floors for the entirety of an 8-to-12-hour shift. Ability to regularly lift up to 50 lbs.

Preferred:

• Bilingual Capability: Fluency in English and Spanish is highly preferred.
• Equipment Expertise: Active certification or experience operating Powered Industrial Trucks (PIT) such as forklifts, center riders, or order pickers.
• Technical Aptitude: Proficiency utilizing Warehouse Management Systems (WMS), RF scanning equipment, and basic productivity software (Microsoft Excel, Word).
• Labor management – Previous experience implementing and supporting a labor management system

Metrics for Success (KPIs)

• Safety Excellence: Zero recordable incidents or near-misses
• Accelerated Time-to-Fluency: Drastic reduction in the number of days it takes a new hire to safely reach 100% production standard.
• First-Year Retention: Measurable improvement in early-stage associate retention through proactive support and engagement.
• Quality Defect Reduction: Noticeable drop in facility error rates (mispicks, damaged goods) through targeted, proactive retraining.

Environmental Factors: 

• Working conditions are normal for a warehouse environment.
• Must be able to sit for extended periods of time.
• Must be able to use a computer keyboard and view a monitor for extended periods of time.
• Occasional ability to lift or move office materials weighing up to 15 pounds.
• Ability to work in an office environment within a manufacturing facility, including occasional exposure to production floor noise.
• May be asked to provide support on the production line when production volume demands or business deadlines require additional assistance.

 What we offer:

• Comprehensive Medical/Dental/Vision plans
• Generous Paid Time Off Programs
• Life & Disability Insurance
• FSA/HSA/Dependent Care FSA
• Paid Parental Leave
• 401k and company match
• EAP & Employee Wellness Programs
• Volunteer Days Paid Time Off