TrainerATL

Reporting to:  Supervisor or Lead on Duty

Location: Hartsfield-Jackson Atlanta International Airport (HJAIA)

Atlanta, GA

General Responsibilities:

The Trainer is responsible for teaching for providing hands-on training and guidance to ensure agents deliver the highest level of customer service to both internal and external customers. This role includes training on baggage handling procedures, customer interaction standards, and operational requirements, while maintaining a safe and professional environment.

Major Responsibilities and Functions:

Ø Develop, maintain, and update training schedules, materials, and manuals.

Ø Prepare and submit daily/weekly training and status reports.

Ø Monitor and evaluate employee performance during training, providing feedback and coaching.

Ø Conduct on-the-job training, facility tours, and service demonstrations

Ø Provide training on all floor positions related to baggage services.

Ø Collaborate with supervisors to identify training needs and recommend process improvements.

Ø Perform other duties as assigned.

Health and Safety Responsibilities:

Ø Take all reasonable and necessary precautions to ensure personal health and safety as well as that of co-workers and any other persons.

Ø Report immediately to management all occurrences that cause injury or damage to any person or property.

Qualifications:

Ø High school diploma or equivalent required.

Ø Minimum of 2 years’ experience in an airport or airline customer service environment.

Ø Strong communication skills (oral and written); proficiency in using tablets, computers, and telephones.

Ø Ability to build and maintain professional relationships with co-workers, airline staff, and airport partners.

Ø Demonstrated professionalism, dependability, and strong attendance record (internal candidates).

Must represent the TBI brand with professionalism at all times. 

Working Conditions:

Physical Requirements:

· Frequent walking and standing throughout shift.

· The ability to navigate terminal areas and ensure pedestrian traffic remains clear and unobstructed.

Mental Requirements:

· Frequent interaction with passengers and airline employees must maintain professionalism in sensitive and high-stress situations.

· Strong problem-solving skills and ability to remain calm under pressure.

· A willingness to assist passengers with a variety of needs, often requiring immediate attention.

Reporting Staff:

None

Normal Working Hours:

· Shifts vary to provide coverage between 5:00 a.m. and 11:00 p.m. daily.

Standard shifts are 8 hours; flexibility required to meet operational needs.