Training & Culture Specialist

About PalmPay

PalmPay is a leading neobank and fintech platform scaling financial inclusion across emerging markets. With over 40 million users, we’re building a digital financial ecosystem that empowers individuals and businesses through accessible, easy-to-use, and rewarding financial services.

Operating in Nigeria, Ghana, Tanzania, Pakistan, and Bangladesh, PalmPay has been recognised by CNBC as one of the Top 300 Global Fintech Companies and ranked #2 overall and #1 in financial services on the Financial Times’ Africa’s Fastest Growing Companies 2025 list.

Position Overview

We are seeking a Training & Culture Specialist to design and deliver impactful training programs while fostering a strong organizational culture. This role combines learning & development responsibilities with culture-building initiatives, ensuring employees have the tools, skills, and environment needed to thrive. The ideal candidate will bring strong facilitation skills, creativity in training design, and a passion for cultivating an engaging workplace culture.

Key Responsibilities

• Design, develop, and deliver training programs (classroom, virtual, and blended formats).

• Create engaging training materials, manuals, e-learning modules, and other resources.

• Conduct training needs assessments with managers to identify and address skill gaps.

• Evaluate training effectiveness and recommend continuous improvements.

• Support onboarding by delivering induction and orientation sessions for new hires.

• Partner with HR and leadership to strengthen organizational culture and promote employee engagement.

• Lead and coordinate culture-building campaigns, employee activities, and engagement programs.

• Act as a culture ambassador, ensuring alignment with PalmPay’s mission, vision, and values.

Requirements

• Bachelor’s degree in Human Resources, Education, Psychology, or a related field.

• 3–5 years of experience in training, learning & development, or organizational development.

• Proven experience in training content design and facilitation.

• Excellent facilitation, communication, and presentation skills.

• Creative mindset with the ability to design engaging, interactive training content.

• Passionate about employee engagement and building a strong workplace culture.

• Ability to thrive in a fast-paced, dynamic environment.

Compensation & Benefits

• Competitive salary

• Festival bonuses and mobile/internet allowance.

• Opportunity to shape the training and cultural framework of a multinational fintech.