Training and Development Lead

POSITION SUMMARY

The Training & Development Lead is a hands-on role that brings Gastamo’s training tools, materials, and standards to life. This position is a great fit for a Gastamo team member who loves hospitality, has a creative eye, and is excited to grow into a new kind of responsibility. No formal training background is required — what matters most is a passion for how people learn, strong communication skills, comfort with technology, and a deep understanding of what great hospitality looks like at Gastamo.

This role splits its time between office-based content production and field work across our restaurants and new location openings. On the content side, you will build training guides, LMS modules, and other materials that help our teams perform at their best. In the field, you will support new restaurant openings and work alongside managers and team members to deliver real-time training and coaching.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform an essential function.

Content Development & Production

• Build training materials including LMS modules, how-to guides, onboarding checklists, step-by-step job aids, and video scripts

• Translate Gastamo’s operational standards, brand guidelines, and people programs into engaging, easy-to-follow training content

• Design materials that are visually appealing and reflect Gastamo’s voice and culture — our teams should enjoy using them

• Keep training content current by updating materials when menus, procedures, or company initiatives change

• Maintain a clean, organized content library so managers and trainers can find what they need quickly

Technology & LMS

• Use AI tools to support and accelerate content creation — curiosity and willingness to learn new tools is more important than prior experience

• Upload and organize content within Gastamo’s Learning Management System (LMS), build learning paths, and pull completion reports

• Explore new tools — microlearning platforms, video creation apps, content builders — and bring ideas to the team

• Ensure all digital content is mobile-friendly and easy to access for hourly team members

In-Restaurant Training Support

• Spend regular time in Gastamo restaurants working alongside team members and managers to support real-time training and coaching

• Deliver training sessions, facilitate onboarding, and help reinforce standards in the flow of service

• Build strong relationships with managers and team members across all brands and locations

• Bring back field observations to inform and improve training materials

New Restaurant Opening (NRO) Support

• Assemble training toolkits for new location openings — including role-specific guides, onboarding checklists, and pre-opening reference materials

• Travel to new restaurant openings to support on-site training alongside managers and the operations team

• Ensure materials are organized, tailored to the brand, and ready before opening day

• Gather feedback after openings and update materials accordingly

Collaboration & Communication

• Take direction from the Director of Operations and People & Culture team and deliver content that reflects their vision

• Communicate proactively about project status, timelines, and any roadblocks

• Ensure all content reflects Gastamo’s core values, brand voice, and hospitality standards

• Meet deadlines consistently — this role supports a fast-moving operation and the team is counting on you

QUALIFICATIONS

• Aligns with and demonstrates Gastamo’s Core Values: Gastamo Heart, Build Trust, All the Small Things, Win Together, and Constantly Evolving

• Strong working knowledge of Gastamo’s operations, culture, and hospitality standards — internal candidates are encouraged to apply

• Excellent written communication skills — you write clearly and in a tone that fits the audience

• Creative mindset with an eye for design and engaging content — examples of past work are a plus but not required

• Comfortable with technology and genuinely curious about AI tools — prior experience is a bonus, not a requirement

• Highly organized and reliable — you manage details well and follow through consistently

• Able to work both independently (in office) and collaboratively (in the field)

• Comfortable giving and receiving feedback in a fast-paced restaurant environment

• Ability to travel to all Gastamo locations and NROs as needed

• ServSafe certification preferred or willingness to obtain

COMPETENCIES

• Creative Communicator – Takes Gastamo’s standards and turns them into content that actually sticks with real team members

• Tech-Forward Learner – Embraces AI and new tools with curiosity, not hesitation

• Reliable Executor – Gets things done, meets deadlines, and produces polished work without being asked twice

• Collaborative Partner – Works well with managers, operators, and team members across all brands and locations

• Hospitality Minded – Deeply understands what great hospitality looks like at Gastamo and builds training that reflects it