Training Center Coordinator

GENERAL JOB DUTIES:

Provide a wide range of administrative support activities to assist with achieving the operational goals of the Training Center. Independent judgment is required to plan, prioritize, and organize a diversified workload.

ESSENTIAL JOB FUNCTIONS:

• Consistently maintain a professional appearance and pleasant demeanor when interacting with internal and external customers, vendors and visitors, communicating in a customer-service oriented manner, whether in person, by phone, e-mail, etc. in order to foster optimal relationships.
• Possesses a working knowledge of the proper use and operation of standard office equipment, able to perform required tasks such as photocopying, scanning, etc. Will be required to print and prepare a variety of Training Center manuals/binders/publications, maintaining applicable advanced inventory as required for upcoming training sessions, etc.
• Maintain established filing systems (hard copy and electronic), updating and compiling accurate and organized records and data bases for ease of retrieval, research and reference when required. Follow established archiving practices as applicable.
• Demonstrate efficient and accurate typing and proofing skills and attention to detail in the preparation of required documents and correspondence, when updating and maintaining databases, files (hard copy and electronic), etc.
• Handle inquiries and requests for assistance in a prompt, courteous manner while maintaining poise, tact and diplomacy.
• Recognize and adhere to confidentiality expectations when applicable, handling sensitive/ confidential information in an appropriate manner.
• Responsible for monitoring, ordering and maintaining an appropriate inventory of office supplies, binders, Morrow branded items for gifts, etc. as required for the Training Center.
• Keep work area neat and organized. Will be responsible for routine tasks such as daily opening/closing of Training Center facility, preparing coffee, restocking refreshments/supplies associated with hosting training session participants, preparing/setting up classrooms/lunchroom in advance of scheduled training sessions, cleaning up after catered lunches, store room organization and clean up, etc.
• Ability to coordinate and make air travel and hotel reservations for employee trainees.
• Make dinner reservations for training groups.
• Place orders for training class meals when necessary.
• Prepare gift bags for training attendees.
• Assist in scheduling and registration of training center attendees.
• Willingness to work overtime as necessary to accommodate the needs of the business.
• Perform other tasks as necessary in order to accomplish the goals of the Training Center team.
• Proctor and Assist with NCCCO test administrations.
• Verify and/or process payment for customer training classes.

BENEFITS

Your needs, and those of your family, are unique to you. That’s why Morrow Equipment Company provides a comprehensive and flexible benefits program that you can customize to fit your personal situation. Our program offers you and your family important healthcare coverage and financial security. Some of the benefits we offer are paid for in full by Morrow. For others, it is a shared contribution between you and the Company. Other benefits are also available to you at reasonable group rates. Your benefits are an important part of your total compensation at Morrow.

HEALTH CARE COVERAGE - We offer a platinum level comprehensive benefits package for eligible U.S. employees and dependents.

· Medical Plans – Choice of PPO Medical Plan and HSA Medical Plan (Wellness and Standard)

· Dental PPO Plan

· Prescription Drugs – Retail Pharmacy, Mail Order and Specialty Pharmacy

FINANCE & SAVINGS - We offer a 401(K) plan with company match, flexible spending accounts, life and disability coverage and more.

· 401(K) Retirement Plan with Company Contributions

· Flexible Spending Accounts – Health Care FSA, Limited Purpose Health Care FSA and Dependent Care FSA

· Employer Paid Basic Life and AD&D Insurance Coverage

· Employer Paid Long-Term Disability Insurance

· Voluntary Life Insurance and AD&D Insurance Coverage

· Short-Term Disability – 50/50 Employee/Employer Split

WORK/LIFE BALANCE - We offer generous paid holidays, vacation and PTO to help employees balance life at work and at home.

· Paid Holidays and Employee’s Birthday

· Paid Vacation

· Paid PTO (Personal Time Off and Sick Leave)

· Free Confidential Counseling through the Employee Assistance Program

TECHNICAL SKILLS/LICENSES REQUIRED:

• High school diploma or equivalent required. One or more years of office/administrative/clerical support experience.
• Proficient computer skills and working knowledge of relevant software applications required including word processing, spreadsheets, database and Internet applications. Experience with Microsoft Office Suite.
• Required to attend training courses and seminars as requested by the Company. This position may be required to maintain a current CPR and First Aid certification.
• Maintain a valid State driver's license.

KEY COMPETENCIES REQUIRED:

• Strong communication skills – both verbal and written. Bi-lingual skills (English/Spanish) desirable.
• Time management skills and the ability to prioritize work.
• Results driven, deadline oriented. Takes initiative, self-starter.
• Customer service orientation. Adaptability and flexibility.
• Organizational and planning skills.
• Data management skills. Attention to detail and accuracy.
• Information gathering and monitoring skills.
• Sound judgment and decision-making ability. Problem solving skills.
• Team work, committed team player.
• Possess basic math skills.

PHYSICAL ACTIVITIES REQUIRED:

Average hours per week: 40 (normal work schedule).

Shift: Day shift only.

Tools or equipment used for this position and frequency of use: Various office equipment

Percentage of time during normal workday the employee is required to:

Sit – 60% Stand – 10%

Walk – 10% Lift – 5%

Squat – 5%

Bend – 5% Twist – 5%

Crawl – N/A

Kneel – N/A Drive – N/A Climb – N/A Reach over Shoulders-N/A

**All of these are required in various percentages that differ according to the assignment.

Weight required to be lifted each normal workday:

Not Required Occasional Frequently Continuously

0-10 lbs. X

10-20 lbs. X

20-35 lbs. X

35-50 lbs. X

50-75 lbs. X

75-100 lbs. X

Over 100 lbs. X

Describe and explain the lifting and carrying requirements. E.g.: the distance material is carried, how high material is lifted, etc.

Lifting: Occasional office supply order or incoming shipment.

Carrying distance: Various requirements according to project.

Repetitive use of hands:

• Weight Frequency

Simple Grasping Normal 0-15 lbs. Occasionally

Pushing/Pulling Normal 0-15 lbs. Occasionally

Repetitive use of foot or feet in operating machine controls:

N/A

Sensory requirements (speech, vision, smell, touch, hearing):

All are required.

Environmental factors of each normal workday:

• Time spent: Inside - 8 hours, Outside - 0 hours
• Temperature: Normal indoor temp.
• Humidity: Normal
• Atmosphere: Fumes, Odors, Dust, Gas

These examples are not meant to be all-inclusive and management reserves the right to modify tasks within this job description to meet the needs of the Company.

Employees are expected to maintain a clean, safe and orderly workspace, assist co-workers whenever possible and work overtime when necessary. All Morrow employees are required to constantly work in a safe manner and comply with all Morrow safety policies.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.