Training Coordinator

Rate: $25.00 - $30.00 per hour depending on experience. (Hourly non-exempt position)

We are looking for a dedicated Training Coordinator who thrives in helping leasing and property management professionals grow and succeed. In this role, you will work 100% in our corporate office in downtown Dallas at The Epic. You will deliver engaging training while offering day-to-day support that enhances onsite operations and drives leasing performance across our communities. 

Requirements

The Training Coordinator should have working knowledge of Property Management and Learning Management Systems including:

• Minimum 4 years' experience of onsite apartment leasing OR minimum 1 year experience at an apartment management company in a training capacity.
• Property Management Software, Yardi products preferred.
• Experience using a Customer Relationship Management (CRM) platform.
• Ancillary services such as Renter's  Insurance, Payment Processing, Screening, and Revenue Management systems.
• Learning Management Systems (LMS) maintenance.
• Microsoft productivity systems such as SharePoint, Office 365, Outlook. 
• Strong customer service background.
• Outstanding written and verbal communication skills.
• Adaptability to adjust training approaches based on the audience's needs.
• Comfortable speaking to groups and facilitating training sessions.
• Ability to solve problems and collaborate with other team members. 
• Ability to travel by car or plane as needed.

Responsibilities

• Facilitating training for topics such as CRM usage, lead management, property tours and lead follow-up procedures. 
• Application support for prospect and resident systems.
• Managing training materials/courses within LMS, update courses as policies and procedures change.
• Scheduling live training and tracking attendance within the LMS.
• Assisting with the rollout of new software systems by providing training and support.
• Helping in coordinating logistics for in-person or virtual training, including scheduling and material preparation under the direction of the Training Manager.
• Conducting one-on-one or group training virtually or on-location.
• Assisting Training Manager with process improvements, direction, and feedback.
• Staying up to date on relevant industry and software updates.

We offer a competitive salary, good benefits, and an energetic environment. Our benefits include:

• Medical insurance
• Dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) plan with company match
• Flexible spending accounts
• Paid vacation, personal/sick time, and holidays
• Tuition reimbursement
• Credit union
• Service recognition awards
• Employee assistance program
• Apartment rental discounts

Join our team and contribute to our continued growth and success!

Work Days: Monday – Friday
Work Hours: 8:30 am - 5:30 pm
Required License or Certification: Valid Texas Driver’s License (Real ID).

Our application process includes criminal background checks and drug screens.

Rate: $25.00 - $30.00 per hour depending on experience. (Hourly non-exempt position)